Service-Profit Chain Archives - The leading retail and brand consulting, training and development group in Nigeria. We help organizations maximize performance, drive growth and improve overall success through our industry specific products and services such as consulting, training workshops, seminars, conferences, roundtables, exhibitions, recruitment services, business startups, business turnaround, and more.

Customer Service for Superlative Results Training Program

January 11, 2023January 20, 2023 programsLeave a Comment

Customer Service for Superlative Results Training Program Availability Classroom – April 6, 2023 OVERVIEW Customer Service for Superlative Results Training Program is designed to guarantee that your frontline associates perform the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantee repeat businesses, loyalty and referrals resulting in […]

Customer Service for Superlative Results Workshop

October 6, 2022October 17, 2022 programsLeave a Comment

Customer Service for Superlative Results Workshop Availability Classroom – November 2, 2022 OVERVIEW Customer Service for Superlative Results Workshop is designed to guarantee that your frontline associates performs the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantees repeat businesses, loyalty and referrals resulting in increases in sales and profits for […]

Retail Business Management for Owners & CEOs Workshop

June 26, 2022September 9, 2022 programsLeave a Comment

Retail Business Management for Owners & CEOs Workshop AVAILABILITY Classroom – October 4-5, 2022 TESTIMONIAL The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola (formerly Deola Sagoe) OVERVIEW Retail Business Management […]

Building a Winning Service Culture Workshop

December 6, 2019March 4, 2020 programsLeave a Comment

Building a Winning Service Culture Workshop – February 19-20, 2020 OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins and helps […]

Retail Business Management Workshop for Owners & CEOs

November 27, 2019July 21, 2020 programsLeave a Comment

This Workshop is designed for Retail Business Owners, CEOs & COOs who desires to make a difference in their retail businesses and win every single day in today’s dynamic retail ecosystem with approprate retail business competencies and strategies rooted in global best practices yet accommodates local realities.

To every retail leader who seeks success in today’s dynamic retail ecosystem and correctly navigate today’s challenging business environment and learn what contributes most to the bottom line and overall success the organization, we recommend the ‘Retail Business Management for Owners, CEOs & COOs Workshop’ because it is the one place you’ll be guaranteed to get the answers.

Retail Customer Service Workshop

November 27, 2019March 4, 2020 programsLeave a Comment

Retail Customer Service Skills Workshop – for Superlative Result – March 24, 2020 Testimonial: It opened my mind to new understanding of who my customers are and what I can do to improve my service to them …. Orukpe Precious Joy, Team Member Sales @ Deola Segoe 🔴 OVERVIEW Retail Customer Service Skills Workshop – […]

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