The leading retail and brand consulting, training and development group in Nigeria.
Customer Service Excellence & Retention Workshop Availability Classroom – August 23, 2022 OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and better advocacy and success […]
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This is a highly interactive sales training Workshop designed to support participants to position themselves as “experts” and “trust advisors”. By asking prospects and customers the right questions, listening to the needs and goals they express in their answers, and ultimately offering them the “right solutions” best suited to their needs and goals instead of just selling them “products”.
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Sales Prospecting for Optimal Result Workshop Availability Classroom – Aug 16, 2022 OVERVIEW Sales Prospecting for Optimal Result Workshop is designed to support your team in acquiring new prospects and generating new businesses from old and new customers that are very critical to the success of the organization. Are you looking to improve your team’s […]
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Customer Service Excellence Workshop Availability Classroom – Aug 23, 2022 OVERVIEW: Customer Service Excellence Workshop is designed to arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success. The workshop is designed to support your team leads and […]
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Customer Service Excellence & Retention Workshop Availability Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021 OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and […]
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Smart Customer Service Workshop – July 7, 2020 OVERVIEW Smart Customer Service Workshop is designed to provide your employees all the fundamental customer service skills they need to positively and professionally interact and communicate with customers — both internal and external. They’ll leave the workshop feeling upbeat, motivated, and ready to deliver first-class […]
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Consultative Selling Skills Workshop – May 7, 2020 OVERVIEW Consultative Selling Skills Workshop teaches the skills necessary to increase company’s sales and profitability through a heightened understanding of the sales process, each client’s needs and situations and what motivates people to buy. It teaches selling organizations and people to stop “pushing” products and […]
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Strategic Account Management Workshop OVERVIEW Strategic Account Management Workshop is designed to provide Account Managers with the skills, behaviours and techniques to maximise the profitability from the accounts that they manage. Managing key or major accounts and maximising their potential, requires a different set of skills. The effective and professional management of your […]
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