Building a Winning Service Culture Workshop

Building A Winning Service Culture Workshop

Building A Winning Service Culture Workshop   Availability  Classroom – Jun 7-8, 2022     OVERVIEW Building A Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organizations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins […]

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Customer Service Excellence & Retention Training Program

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – August 23, 2022      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and better advocacy and success […]

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Customer Service Excellence & Retention Workshop

Customer Service Excellence Workshop

Customer Service Excellence Workshop   Availability  Classroom – Aug 23, 2022      OVERVIEW: Customer Service Excellence Workshop is designed to arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success.  The workshop is designed to support your team leads and […]

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Services Leadership Workshop

Service Leadership Workshop 

Service Leadership Workshop   Availability  Classroom – Sep 14-15, 2022     OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]

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Wow Service Experience & Loyalty Training Program

Wow Service, Experience & Loyalty Workshop

 Wow Service, Experience & Loyalty Workshop   Availability  Classroom – Oct 18, 2022     Overview Wow Service, Experience & Loyalty Workshop is designed to help customer-facing staff develop customer service skills that will increase customer loyalty, improve the customer experience, increase customer retention, and increase customer advocacy. Designed specifically for customer service providers in high […]

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Customer Service For Superlative Results Workshop

Customer Service for Superlative Results Workshop

Customer Service for Superlative Results Workshop   Availability  Classroom – August 17, 2021 Virtual (ZOOM) – August 18, 2021   OVERVIEW Customer Service for Superlative Results Workshop is designed to guarantee that your frontline associates  performs the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantees repeat businesses, loyalty and referrals resulting in increases in […]

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Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and […]

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Dealing With Difficult Customers Training Program

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – April 22, 2021 Virtual (ZOOM) – April 23, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

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Effective Customer Service Workshop

Effective Customer Service Workshop

Effective Customer Service Workshop   Availability  Classroom – July 22, 2021 Virtual (ZOOM) – July 23, 2021   Overview Effective Customer Service Workshop coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations. Customer expectations of service keep getting higher.  This program takes a practical yet light-hearted approach to […]

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Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop   Availability  Classroom – March 10 & 11, 2021     OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]

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