Building a Winning Service Culture Workshop

  Building a Winning Service Culture Workshop – February 19-20, 2020    OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins and helps […]

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Service Leadership Workshop

  Service Leadership Workshop – April 15-16, 2020   OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for improvement and […]

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Smart Customer Service Workshop

Smart Customer Service Workshop

  Smart Customer Service Workshop – July 7, 2020    OVERVIEW Smart Customer Service Workshop is designed to provide your employees all the fundamental customer service skills they need to positively and professionally interact and communicate with customers — both internal and external. They’ll leave the workshop feeling upbeat, motivated, and ready to deliver first-class […]

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Dealing with Difficult Customers Workshop

Dealing with Difficult Customers Workshop – February 25, 2020   OVERVIEW: Dealing with Difficult Customers Workshop is designed to provide your front-line team with requisite skills for handling different difficult customer situations and complaints more positively and confidently to maintain and improve the levels of customer satisfaction, loyalty and experiences. Today’s Customers have become increasingly […]

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Customer Service Excellence Workshop

Customer Service Excellence Workshop – March 19, 2020    OVERVIEW: Customer Service Excellence Workshop is designed to arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success.  The workshop is designed to support your team leads and managers with tools […]

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Achieving Superior Service Workshop

  Achieving Superior Service Workshop – August 18, 2020   OVERVIEW Achieving Superior Service Workshop is designed to build a strong, sustainable, and superior service culture that delivers a superlative result in an organisation. The first step is to create a solid foundation of shared understanding, common language, and effective tools. This Workshop will help […]

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Effective Communition Skills & Strategies Workshop

Effective Communication Skills & Strategies Workshop

  Effective Communication Skills & Strategies Workshop – April 1, 2020   OVERVIEW Effective Communication Skills & Strategies Workshop is designed to help participants develop communication skills, build rapport with colleagues and customers towards build healthy work place and business environment. It is a practical one-day training workshop focusing on effective communication and interpersonal skills […]

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