Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation to guarantee repeat businesses, retention and […]

Continue Reading
Services Leadership Workshop

Service Leadership Workshop 

Service Leadership Workshop   Availability  Classroom – May 6-7, 2021     OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]

Continue Reading
Dealing with Difficult Customers Workshop

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – April 22, 2021 Virtual (ZOOM) – April 23, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

Continue Reading
Effective Customer Service Workshop

Effective Customer Service Workshop

Effective Customer Service Workshop   Availability  Classroom – July 22, 2021 Virtual (ZOOM) – July 23, 2021   Overview Effective Customer Service Workshop coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations. Customer expectations of service keep getting higher.  This program takes a practical yet light-hearted approach to […]

Continue Reading
Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop   Availability  Classroom – March 10 & 11, 2021     OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]

Continue Reading
Wow Service, Experience & Loyalty Workshop

Wow Service, Experience & Loyalty Workshop

 Wow Service, Experience & Loyalty Workshop   Availability  Classroom – February 16, 2021 Virtual (ZOOM) – February 17, 2021     Overview Wow Service, Experience & Loyalty Workshop is designed to help customer-facing staff develop customer service skills that will increase customer loyalty, improve the customer experience, increase customer retention, and increase customer advocacy. Designed specifically for […]

Continue Reading
Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

  Building a Winning Service Culture Workshop – February 19-20, 2020    OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins and helps […]

Continue Reading
Services Leadership Workshop

Service Leadership Workshop

  Service Leadership Workshop – April 15-16, 2020   OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for improvement and […]

Continue Reading
Smart Customer Service Workshop

Smart Customer Service Workshop

  Smart Customer Service Workshop – July 7, 2020    OVERVIEW Smart Customer Service Workshop is designed to provide your employees all the fundamental customer service skills they need to positively and professionally interact and communicate with customers — both internal and external. They’ll leave the workshop feeling upbeat, motivated, and ready to deliver first-class […]

Continue Reading
Dealing with Difficult Customers Workshop

Dealing with Difficult Customers Workshop

Dealing with Difficult Customers Workshop – February 25, 2020   OVERVIEW: Dealing with Difficult Customers Workshop is designed to provide your front-line team with requisite skills for handling different difficult customer situations and complaints more positively and confidently to maintain and improve the levels of customer satisfaction, loyalty and experiences. Today’s Customers have become increasingly […]

Continue Reading