Customer Experience Management Workshop

Customer Experience Management Workshop

Customer Experience Management Workshop   Availability Classroom – October 19, 2021 Virtual (ZOOM) – October 20, 2021   COURSE OVERVIEW Customer Experience Management Workshop is designed as a guiding tool for professionals and managers looking to convert their customers into the most valuable asset of the company. This workshop provides insight into key concepts of customer experience […]

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Building a Winning Service Culture Workshop

Building A Winning Service Culture Workshop

Building A Winning Service Culture Workshop   Availability  Classroom – November 9-10, 2021     OVERVIEW Building A Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organizations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins […]

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Dealing with Difficult Customers Workshop

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – November 16, 2021 Virtual (ZOOM) – November 17, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

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Customer Service For Superlative Results Workshop

Customer Service for Superlative Results Workshop

Customer Service for Superlative Results Workshop   Availability  Classroom – August 17, 2021 Virtual (ZOOM) – August 18, 2021   OVERVIEW Customer Service for Superlative Results Workshop is designed to guarantees that your frontline associates  performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat business, loyalty and referrals which ultimately […]

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Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – September 23, 2021 Virtual (ZOOM) – September 24, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and […]

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Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and […]

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Services Leadership Workshop

Service Leadership Workshop 

Service Leadership Workshop   Availability  Classroom – May 6-7, 2021     OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]

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Dealing with Difficult Customers Workshop

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – April 22, 2021 Virtual (ZOOM) – April 23, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

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Effective Customer Service Workshop

Effective Customer Service Workshop

Effective Customer Service Workshop   Availability  Classroom – July 22, 2021 Virtual (ZOOM) – July 23, 2021   Overview Effective Customer Service Workshop coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations. Customer expectations of service keep getting higher.  This program takes a practical yet light-hearted approach to […]

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Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop   Availability  Classroom – March 10 & 11, 2021     OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]

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