The leading retail and brand consulting, training and development group in Nigeria.
Dealing With Difficult Customers Training Program Availability Classroom – March 23, 2023 OVERVIEW The Dealing With Difficult Customers Training Program is designed to help manage difficult customers, angry customers, and challenging customer situations. and how to have those difficult conversations. During this training, participants will learn how to handle difficult conversations with customers, […]
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Customer Service for Superlative Results Training Program Availability Classroom – April 6, 2023 OVERVIEW Customer Service for Superlative Results Training Program is designed to guarantee that your frontline associates perform the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantee repeat businesses, loyalty and referrals resulting in […]
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Dealing With Difficult Customers Training Program Availability Classroom – May 17, 2023 OVERVIEW Dealing With Difficult Customers Training Program is designed to address the need for managing difficult customers, challenging customer situations and having those difficult conversations. During this training, participants will learn how to empathize with customers, identify triggers, manage their stress levels, […]
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Wow Service, Experience & Loyalty Training Program Availability Classroom – July 18, 2023 Overview The Wow Service, Experience & Loyalty Training Program is designed to help customer-facing staff develop customer service skills that will increase customer loyalty, improve the customer experience, increase customer retention, and increase customer advocacy. Designed specifically for customer […]
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Effective Sales & Service Training Program Availability Classroom – June 7-8, 2023 OVERVIEW Effective Sales & Service Training Program is designed to provide essential training in sales and customer service for sales and service associates that will get them up to speed and ready to deliver better customer service and experiences and deliver […]
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Customer Service Excellence & Retention Training Program Availability Classroom – March 28, 2023 OVERVIEW: The Customer Service Excellence & Retention Training Program is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organization to guarantee repeat businesses, retention and better […]
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Customer Service for Superlative Results Workshop Availability Classroom – November 2, 2022 OVERVIEW Customer Service for Superlative Results Workshop is designed to guarantee that your frontline associates performs the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantees repeat businesses, loyalty and referrals resulting in increases in sales and profits for […]
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Customer Service for Superlative Results Workshop Availability Classroom – Mar 15, 2022 OVERVIEW Customer Service for Superlative Results Workshop is designed to guarantee that your frontline associates performs the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantees repeat businesses, loyalty and referrals resulting in increases in sales and profits for the […]
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Dealing With Difficult Customers Workshop Availability Classroom – Apr 27, 2022 Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify triggers, manage their stress levels, remain professional […]
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Customer Experience Management Workshop Availability Classroom – May 3, 2022 COURSE OVERVIEW Customer Experience Management Workshop is designed as a guiding tool for professionals and managers looking to convert their customers into the most valuable asset of the company. This workshop provides insight into key concepts of customer experience management and related aspects. ‘Customer […]
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