Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation to guarantee repeat businesses, retention and […]

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Services Leadership Workshop

Service Leadership Workshop 

Service Leadership Workshop   Availability  Classroom – May 6-7, 2021     OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]

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Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop   Availability  Classroom – March 10 & 11, 2021     OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]

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Retail Operations Management Workshop

Retail Operations Management Workshop

Retail Operations Management Workshop   Availability  Classroom – April 27 & 28, 2021   Overview Retail Operations Management workshop is designed to provide leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability to middle to retail business managers and leaders, business owners and c-level executives Through methodical […]

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Retail Business Profit Maximization Workshop

Retail Business Profit Maximization Workshop

Retail Business Profit Maximization Workshop Availability  Classroom – May 11, 2021 Virtual (ZOOM) – May 12, 2021   Overview Retail Business Profit Maximization Workshop is designed to equip retail business leaders and manager with the requisite knowledge and techniques they need to optimize revenue and profit from their operations. Running a successful and profitable retail business […]

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Supermarket Management for Maximum Success Workshop

Supermarket Management for Maximum Success Workshop

Supermarket Management for Maximum Success Workshop   Availability  Classroom – February 23, 2021 Virtual (ZOOM) – February 24, 2021   Overview Supermarket Management for Maximum Success Workshop is designed to provide supermarket owners, leaders and managers with the relevant skills, competencies and strategies needed to succeed and grow their business The program is designed for new […]

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Retail Leadership & Strategy Workshop

Retail Business Leadership & Strategy Workshop

Retail Business Leadership & Strategy Workshop   Availability  Classroom – February 2, 2021 Virtual (ZOOM) – February 3, 2021   OVERVIEW Retail Business Leadership & Strategy Workshop is designed to help Retail leaders involved in the day-to-day running of the business and have a better understanding of the business, vision, mission, business model and strategies for […]

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Retail Inventory Management Workshop

Retail Inventory Management Workshop  

Retail Inventory Management Workshop     Availability  Classroom – March 2, 2021 Virtual (ZOOM) – March 3, 2021   Overview Retail Inventory Management Workshop is designed to help inventory management personnel understand inventory – it’s true and full cost; and why dead inventory is ‘cancer’ to profitability. The efficiency of a retail business is based on the […]

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Wow Service, Experience & Loyalty Workshop

Wow Service, Experience & Loyalty Workshop

 Wow Service, Experience & Loyalty Workshop   Availability  Classroom – February 16, 2021 Virtual (ZOOM) – February 17, 2021     Overview Wow Service, Experience & Loyalty Workshop is designed to help customer-facing staff develop customer service skills that will increase customer loyalty, improve the customer experience, increase customer retention, and increase customer advocacy. Designed specifically for […]

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Managing A Retail Outlet For Maximum Results Workshop

Managing A Retail Outlet For Maximum Results Workshop

Managing A Retail Outlet For Maximum Results Workshop   Availability  Classroom – March 16, 2021 Virtual (ZOOM) – March 17, 2021   OVERVIEW Managing A Retail Outlet For Maximum Results Workshop is designed to provide retail store outlet managers with store outlet management practices they need to adopt to remain successful achieving maximum results with a competitive […]

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