Managerial Skills Workshop Availability Classroom – May 13, 2021 Virtual (ZOOM) – May 14, 2021 OVERVIEW Managerial Skills Workshop is designed to teach new managers, team leads and supervisors how to lead, motivate, and accomplish tasks effectively and efficiently through others. In today’s complex work environment, becoming a supervisor or a manager demands new skills […]
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Customer Service Excellence & Retention Workshop Availability Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021 OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation to guarantee repeat businesses, retention and […]
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Service Leadership Workshop Availability Classroom – May 6-7, 2021 OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]
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Dealing With Difficult Customers Workshop Availability Classroom – April 22, 2021 Virtual (ZOOM) – April 23, 2021 Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]
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Building a Winning Service Culture Workshop Availability Classroom – March 10 & 11, 2021 OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]
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Retail Operations Management Workshop Availability Classroom – April 27 & 28, 2021 Overview Retail Operations Management workshop is designed to provide leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability to middle to retail business managers and leaders, business owners and c-level executives Through methodical […]
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Retail Customer Service & Retention Workshop Availability Classroom – June 6, 2021 Virtual (ZOOM) – June 7, 2021 OVERVIEW Retail Customer Service & Retention Workshop – for Superlative Result is designed to guarantees that your frontline associates performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat […]
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Retail Sales Skills for Effective Results Workshop Availability Classroom – April 6, 2021 Virtual (ZOOM) – April 7, 2021 OVERVIEW Retail Sales Skills for Effective Results Workshop is designed to provide essential training in retail sales for frontline retail associates that will get them up to speed and ready deliver more sales even in the current […]
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Retail Business Profit Maximization Workshop Availability Classroom – May 11, 2021 Virtual (ZOOM) – May 12, 2021 Overview Retail Business Profit Maximization Workshop is designed to equip retail business leaders and manager with the requisite knowledge and techniques they need to optimize revenue and profit from their operations. Running a successful and profitable retail business […]
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Supermarket Management for Maximum Success Workshop Availability Classroom – February 23, 2021 Virtual (ZOOM) – February 24, 2021 Overview Supermarket Management for Maximum Success Workshop is designed to provide supermarket owners, leaders and managers with the relevant skills, competencies and strategies needed to succeed and grow their business The program is designed for new […]
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