Customer Experience Management Workshop Availability Classroom – October 19, 2021 Virtual (ZOOM) – October 20, 2021 COURSE OVERVIEW Customer Experience Management Workshop is designed as a guiding tool for professionals and managers looking to convert their customers into the most valuable asset of the company. This workshop provides insight into key concepts of customer experience […]
Continue Reading
Problem Solving & Decision Making Workshop Availability Classroom – December 14, 2021 Virtual (ZOOM) – December 15, 2021 OVERVIEW Problem Solving & Decision Making Workshop is designed to challenge you to think through common and less common problems using a structured problem-solving process in order to generate new and original solutions. Imagine if you […]
Continue Reading
Effective Communication Skills & Strategies Workshop Availability Classroom – December 7, 2021 Virtual (ZOOM) – December 8, 2021 OVERVIEW Effective Communication Skills & Strategies Workshop is designed to help participants develop communication skills, build rapport with colleagues and customers towards build healthy work place and business environment. It is a practical one-day training workshop focusing […]
Continue Reading
Win-Win Negotiation Skills Workshop Availability Classroom – August 19, 2021 Virtual (ZOOM) – August 20, 2021 Overview Win-Win Negotiation Skills Workshop focuses on managing different negotiation contexts. It provides practical tools to apply to any situation and gives you a far better opportunity to achieve successful outcomes, whatever your style. We all negotiate daily in […]
Continue Reading
Building A Winning Service Culture Workshop Availability Classroom – November 9-10, 2021 OVERVIEW Building A Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organizations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins […]
Continue Reading
Dealing With Difficult Customers Workshop Availability Classroom – November 16, 2021 Virtual (ZOOM) – November 17, 2021 Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]
Continue Reading
Managerial Skills Development Workshop Availability Classroom – December 1, 2021 Virtual (ZOOM) – December 2, 2021 OVERVIEW Managerial Skills Workshop is designed to teach new managers, team leads and supervisors how to lead, motivate, and accomplish tasks effectively and efficiently through others. In today’s complex work environment, becoming a supervisor or a manager demands new […]
Continue Reading
Coaching Skills for Optimal Performance Workshop Availability Classroom – November 23, 2021 Virtual (ZOOM) – November 24, 2021 OVERVIEW: Coaching Skills for Optimal Performance Workshop is designed for Managers, Team Leads & Supervisors to learn proven techniques to coach their team to higher performance. Participants will learn how effective managers use coaching to establish […]
Continue Reading
Team Building & Management Workshop Availability Classroom – Sept 21, 2021 Virtual (ZOOM) – Sept 22, 2021 OVERVIEW Team Building & Management Workshop is highly interactive designed to provide a successful team development process that increases the effectiveness of the team and individual team members of whether a new team or an existing […]
Continue Reading
Leadership Development Workshop Availability Classroom – Aug 26, 2021 Virtual (ZOOM) – Aug 27, 2021 OVERVIEW Leadership Development Workshop is designed to develop a leadership mind-set, new skills and behaviours in managers and team leads, so they are ready to manage and lead, act decisively on strategic opportunities, and drive greater business successes for the […]
Continue Reading