Customer Experience Management Workshop

Customer Experience Management Workshop

Customer Experience Management Workshop   Availability Classroom – October 19, 2021 Virtual (ZOOM) – October 20, 2021   COURSE OVERVIEW Customer Experience Management Workshop is designed as a guiding tool for professionals and managers looking to convert their customers into the most valuable asset of the company. This workshop provides insight into key concepts of customer experience […]

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Problem Solving Skills & Decision Making Workshop

Problem Solving & Decision Making Workshop

Problem Solving & Decision Making Workshop   Availability  Classroom – December 14, 2021 Virtual (ZOOM) – December 15, 2021     OVERVIEW Problem Solving & Decision Making Workshop is designed to challenge you to think through common and less common problems using a structured problem-solving process in order to generate new and original solutions. Imagine if you […]

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Leading A High-Performance Sales Team Workshop

Leading A High-Performance Sales Team Workshop

Leading A High-Performance Sales Team Workshop   Availability  Classroom – October 12, 2021 Virtual (ZOOM) – October 13, 2021   OVERVIEW Leading A High-Impact Sales Team Workshop will help to unleash your potential as sales leaders to improve sales productivity and performance today and post-COVID-19 era, and turn this challenge into an opportunity. With the Covid-19 […]

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Effective Communition Skills & Strategies Workshop

Effective Communication Skills & Strategies Workshop 

Effective Communication Skills & Strategies Workshop    Availability  Classroom – December 7, 2021 Virtual (ZOOM) – December 8, 2021   OVERVIEW Effective Communication Skills & Strategies Workshop is designed to help participants develop communication skills, build rapport with colleagues and customers towards build healthy work place and business environment. It is a practical one-day training workshop focusing […]

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Win-Win Negotiation Skills Workshop

Win-Win Negotiation Skills Workshop

Win-Win Negotiation Skills Workshop   Availability  Classroom – August 19, 2021 Virtual (ZOOM) – August 20, 2021   Overview Win-Win Negotiation Skills Workshop focuses on managing different negotiation contexts. It provides practical tools to apply to any situation and gives you a far better opportunity to achieve successful outcomes, whatever your style. We all negotiate daily in […]

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Building a Winning Service Culture Workshop

Building A Winning Service Culture Workshop

Building A Winning Service Culture Workshop   Availability  Classroom – November 9-10, 2021     OVERVIEW Building A Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organizations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins […]

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Dealing with Difficult Customers Workshop

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – November 16, 2021 Virtual (ZOOM) – November 17, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

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Managerial Skills Workshop

Managerial Skills Development Workshop 

Managerial Skills Development Workshop   Availability  Classroom – December 1, 2021 Virtual (ZOOM) – December 2, 2021   OVERVIEW Managerial Skills Workshop is designed to teach new managers, team leads and supervisors how to lead, motivate, and accomplish tasks effectively and efficiently through others. In today’s complex work environment, becoming a supervisor or a manager demands new […]

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Coaching Skills for Optimal Performance Workshop

Coaching Skills for Optimal Performance Workshop 

  Coaching Skills for Optimal Performance Workshop    Availability  Classroom – November 23, 2021 Virtual (ZOOM) – November 24, 2021     OVERVIEW: Coaching Skills for Optimal Performance Workshop is designed for Managers, Team Leads & Supervisors to learn proven techniques to coach their team to higher performance. Participants will learn how effective managers use coaching to establish […]

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Team Building & Management Workshop

Team Building & Management Workshop 

  Team Building & Management Workshop    Availability  Classroom – Sept 21, 2021 Virtual (ZOOM) – Sept 22, 2021     OVERVIEW Team Building & Management Workshop is highly interactive designed to provide a successful team development process that increases the effectiveness of the team and individual team members of whether a new team or an existing […]

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