Retail Leadership & Strategy Workshop

Retail Business Leadership & Strategy Workshop

Retail Business Leadership & Strategy Workshop   Availability  Classroom – February 9, 2021 Virtual (ZOOM) – February 10, 2021   OVERVIEW Retail Business Leadership & Strategy Workshop is designed to help Retail leaders involved in the day-to-day running of the business and have a better understanding of the business, vision, mission, business model and strategies for […]

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Managerial Skills Workshop

Managerial Skills Workshop 

Managerial Skills Workshop    Availability  Classroom – May 13, 2021 Virtual (ZOOM) – May 14, 2021   OVERVIEW Managerial Skills Workshop is designed to teach new managers, team leads and supervisors how to lead, motivate, and accomplish tasks effectively and efficiently through others. In today’s complex work environment, becoming a supervisor or a manager demands new skills […]

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Customer Service Excellence & Retention Workshop

Customer Service Excellence & Retention Workshop 

Customer Service Excellence & Retention Workshop    Availability  Classroom – June 8, 2021 Virtual (ZOOM) – June 9, 2021      OVERVIEW: Customer Service Excellence & Retention Workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation to guarantee repeat businesses, retention and […]

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Services Leadership Workshop

Service Leadership Workshop 

Service Leadership Workshop   Availability  Classroom – May 6-7, 2021     OVERVIEW Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for […]

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Dealing with Difficult Customers Workshop

Dealing With Difficult Customers Workshop

Dealing With Difficult Customers Workshop   Availability  Classroom – April 22, 2021 Virtual (ZOOM) – April 23, 2021     Overview Dealing With Difficult Customers Workshop is designed to address the need for managing difficult customer, challenging customer situations and having those difficult conversations. During this workshop, participants will learn how to empathize with customers, identify […]

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Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop

Building a Winning Service Culture Workshop   Availability  Classroom – March 10 & 11, 2021     OVERVIEW Building a Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for […]

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Retail Operations Management Workshop

Retail Operations Management Workshop

Retail Operations Management Workshop   Availability  Classroom – April 27 & 28, 2021   Overview Retail Operations Management workshop is designed to provide leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability to middle to retail business managers and leaders, business owners and c-level executives Through methodical […]

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Retail Customer Service Skills Workshop

Retail Customer Service & Retention Workshop

Retail Customer Service & Retention Workshop   Availability  Classroom – June 6, 2021 Virtual (ZOOM) – June 7, 2021   OVERVIEW Retail Customer Service & Retention Workshop – for Superlative Result is designed to guarantees that your frontline associates  performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat […]

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Retail Sales Skills Workshop

Retail Sales Skills for Effective Results Workshop 

Retail Sales Skills for Effective Results Workshop    Availability  Classroom – April 6, 2021 Virtual (ZOOM) – April 7, 2021   OVERVIEW Retail Sales Skills for Effective Results Workshop is designed to provide essential training in retail sales for frontline retail associates that will get them up to speed and ready deliver more sales even in the current […]

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Retail Business Profit Maximization Workshop

Retail Business Profit Maximization Workshop

Retail Business Profit Maximization Workshop Availability  Classroom – May 11, 2021 Virtual (ZOOM) – May 12, 2021   Overview Retail Business Profit Maximization Workshop is designed to equip retail business leaders and manager with the requisite knowledge and techniques they need to optimize revenue and profit from their operations. Running a successful and profitable retail business […]

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