Customer Service Excellence Workshop
Availability
- Classroom – Aug 23, 2022
OVERVIEW:
Customer Service Excellence Workshop is designed to arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success. The workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation.
Building successful and sustainable organisations demand that the experiences of customers as they interact with your brand, product & services and people across multiple touch points is both positive and memorable.
This workshop provides participants with powerful insight into client behaviour and preferences while developing the necessary skills to create lasting positive and memorable customer experiences and satisfaction, relationships and repeat business. It is designed to demonstrate to participants how to promote building customer loyalty and long term client retention.
This is a highly interactive, experience-driven training workshop; you will not only have the chance to review your current customer service practices but will also be introduced to new models, skills and strategies that can be applied to even the most difficult customer interactions.
Attend and receive Invaluable leading edge information, knowledge and insights to take your business to heights beyond your wildest imagination. It’s new, it is pragmatic and a complete breathe refresher! The ROI is simply mind blowing!!
WORKSHOP OBJECTIVES:
At the end of the workshop session, participants will learn:
what exceptional customer service looks like, and why it’s a non-negotiable in today’s marketplace;
the secret behind what drives buying behavior, and tips for uncovering what every buyer wants and needs;
how your team can use excellent customer service to turn one-time customers into repeat business;
new ways to align your sales and customer service teams to keep clients delighted and uncover untapped revenue opportunities;
about the service – sales – profit chains;
how to influence customer attitude & action;
how to build effective customer relationships;
how to turn challenging customer situations to goldmine of opportunities;
how to effectively minimize loss opportunities;
about customer life time value & use the knowledge to improve business revenue & growth;
about the business impact of effectively managing you customer’s “Moments of Truth” in every interaction;
how to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service engagement;
a simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service;
how to effectively stay on top of your game; and
And more!
TARGET AUDIENCE
Managers, Middle Managers and Team Leads, Departmental Heads and their Assistants. It is also an essential course for new and aspiring Managers, Leaders, Supervisors and indeed anyone interested in or leading the charge in building a customer centric organization.
DATE:
- Classroom – Aug 23, 2022
FEE:
- N55,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
Customer Service Excellence Workshop – Leveraging customer-focused communication strategies to maximize positive outcomes from every service engagement.
OUTLINE:
Defining service excellence,
Developing service excellence strategies for increased service commitment and delivery
Listening effectively to understand client needs,
Setting high service performance standards,
Communication for service excellence.
Building powerful and lasting partnerships
Converting repeat customers into loyal ambassadors
Managing customer expectations
Customer experience excellence
Dealing with challenging customer situation
Boosting service performance through team motivation
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – Aug 23, 2022
Time:
- Classroom – 9:00 am-5:00 pm
Venue:
- Classroom – Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- N55,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
NB
Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions
WANT TO ELEVATE YOUR BUSINESS OR TEAM NOW FOR GREATER SUCCESS?
GET IN TOUCH WITH US TODAY
CONTACT US:
Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach.
Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solutions to grow your business with guaranteed success.
- Call: +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 944 8444
- WhatsApp: +234 803 343 4776
- Email: info@bervidson.com
- Website: www.bervidson.com
