Effective Retail Sales & Service Workshop
Availability
- Classroom – Sep 20, 2022
Effective Retail Sales & Service Workshop is designed to provide essential training in retail sales and customer service for frontline retail associates that will get them up to speed and ready deliver better customer service and experiences, and more sales quickly.
The workshop provides participants both with the “why” and “how to” of great customer service and experience that results in higher sales, profits and growth of the business.
It is a retail business sales certification course and as such, participants will be issued certificates at the end of the workshop.
OBJECTIVES
At the end of the workshop, participants will know how to:
- profile customers better;
- build better rapport with customers;
- qualify customers needs better;
- make better product selections and presentations;
- serve the customers better leaving them with more positive experiences; and
- win more sales and repeat businesses.
TARGET AUDIENCE
Frontline retail staff, Supervisors and Team leads. Store managers, Business development managers, Sales managers, Relationship managers, Sales development teams and Business development teams will also benefit greatly.
DATE:
- Classroom – Sep 20, 2022
FEE:
- N59,950 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OUTLINE
- Understanding why people buy from you
- The Golden Rules of Effective Retail Sales & Service Associates
- The Triangle of Success – Knowledge, Skills and Attitude and Imperatives for Effective Retail Selling.
- Personal Image, Knowledge & Awareness
- Customer Profiling
- Branch/ Store Awareness
- Product knowledge (Features & Benefit, Difference & application)
- Key Skills of an Effective Associate – Communication Skills, Listening & Questioning Skills
- Attitudes & Selling in a Retail environment
- Commonly Used Key Performance Indicators (KPIs)
- The Retail Sale Skills Process
- Cross-Selling & Up-Selling
- Handling Objections
- Sales Closing Method that Guarantees More Results
- Missed Opportunities: Calculation & Implications
- Service-Profit Chain
- Key Drivers of Customer Satisfaction
- Dealing with Customer Complaints
- The 7A Model
- The 3F Model
- Customer Lifetime Value
- Creating Moments of Magic for Customers
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – Sep 20, 2022
Time:
- Classroom – 9:00 am-5:00 pm
Venue:
- Classroom – Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- N59,950 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
NB
Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions
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GET IN TOUCH WITH US TODAY
CONTACT US:
Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach.
Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solutions to grow your business with guaranteed success.
- Call: +234 1 291 7328, +234 803 343 4776, +234 809
- Email: info@bervidson.com
- Website: www.bervidson.com
- 334 4776, +234 808 944 8444
- WhatsApp: +234 803 343 4776
Effective Retail Sales & Service Workshop
