Retail Operations Management Training Program
AVAILABILITY
- Classroom – February 7-8, 2023
TESTIMONIAL
“The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money.” – Adeola Ade-Ojo, Owner/CEO @ Deola (formerly Deola Sagoe)
“Great workshop with results that pay off instantly. It’s interactive, practical and applicable with lots of actionable insights and techniques to skyrocket the performance of your retail business. Increased sales by 40%!” – Anonymous
TRAINING OVERVIEW
“Great workshop with results that pay off instantly. It’s interactive, practical and applicable with lots of actionable insights and techniques to skyrocket the performance of your retail business. Increased sales by 40%!” – Anonymous
Retail Operations Management Training Program provides leading-edge information, knowledge, systems, and insights into retail business management for guaranteed maximum sales, profits, growth, and sustainability to middle to retail business managers and leaders, business owners and c-level executives. Through methodical intellectual property transfer from retail experts to participants, case studies and industry best practices that showcase required skills and strategies, this live and interactive workshop examines what generates more sales and profits for retail businesses today, and what doesn’t.
From a totally pragmatic perspective, this workshop provides leading-edge information and discusses critical factors that impact success and profitability directly. It covers the latest concepts and best practices in Retail Business Leadership and Performance Management, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth. The Program also includes Innovative customer service strategies, total service quality and customer service action plans are also covered. The result is an effective retail management team equipped with the necessary knowledge, techniques and insights ready to positively and dramatically impact the performance of his/her company.
Throughout the Program, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligence.
If you have the desire to make a difference in your business every single day then you should register and attend the “Retail Operations Management Workshop” because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.
Why You Should Attend
This is a must-attend Workshop for anyone in retail leadership:
- It is practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability.
- It is proven to increase those metrics by double digits. Check out the testimonials.
- Apart from acquiring complete knowledge, participants will enjoy 30-Day unlimited Q&A through email after the workshop
- Huge ROI: Return on investment can be incalculable fee based on your company revenues and depending on how many of the new techniques, ideas and methods you implement.
In addition, at the end of the workshop, participants will:
- gain the latest concepts and best practices in retail business leadership and management for maximum growth and profitability in great depth.
- receive outstanding information on Retail Analytics and Retail Business Intelligence and learn how to use the information as a competitive advantage in driving sales, productivity and profitability to new heights;
- learn how to set Retail Key Performance Indicators, construct Balanced Scorecards and related Retail Math to improve your retail operation in a way that is unique and exclusive.
- learn how to effectively manage people and ensure that the organization is consistently developing and maintaining a performance culture.
- learn the best way to handle succession planning in a way that makes the process simple, scalable and easy to align within the organization; and
- gain insights on how to drive a retail business for greater success.
TESTIMONIALS
- Information & clarity received has helped to better define objectives & expectations in a retail business. – Adenike Ogunlesi, Owner/CRO @ Ruff & Tumble (Children Fashion)
- The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola Sagoe (Fashion)
- I like the preparation and the ideas/concepts that were explained in detail by experienced trainers. – Samuel Ejeh, Owner/CEO @ Grocery Bazaar (Supermarket)
- It is very informative. The course is very analytical; therefore, results in one’s organization can be measured and evaluated. – Modupe Ogunlesi, Owner/CEO @ Adam & Eve Shop (Household)
Target Audience
The retail Operations Management workshop is designed for Middle to Senior Retail business leaders and Managers as well as retail business owners and c-level executives interested in discovering leading-edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability. This includes, but is not limited to Retail Business Owners, Senior Executive Management Teams (Directors, VPs, Region and Area Managers), General Managers and Heads of Retail positions, as well as high-volume Store or Sales Managers.
CERTIFICATION
Retail Operations Management Training Program is a retail business management certification course. As such, participants will be issued certificates at the end of the workshop.
Date:
- Classroom – February 7-8, 2023
Training Fee:
- N199,950
REGISTRATION & PAYMENT:
Register your nominees and pay online here OR Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
TRAINING OUTLINE
RETAIL LEADERSHIP FOR TOP PERFORMANCE & GROWTH:
- Planning for Success
- Setting the Direction – Purpose, Vision, Mission, Strategy
- Framework for Growth
- Establishing Strategic Imperatives
- Understanding the Performance Framework
- People, Performance & the Strategic Imperative Link
- Establishing a Performance Culture
- Managing Interactions and Strategic Enablement
- Leading from the Front
- The Sustainability Platform
- Managing Interactions with Employees
- Strategic Staffing Model for Top Performance
SALES & REVENUE GENERATION:
- Sales Forecasting, Budgets and Quota Establishment
- Competitive Strategies – Positioning
- Relationship and Solution Selling Applied to Retail
- Motivating Top Performance
- Incentives, Rewards, and Motivation that Work!
RETAIL MATH, KPIs, METRICS & ANALYTICS:
- Pillars of Retail Business Management Success
- Key Performance Indicators, Metrics, and Measurements
- Balanced Scorecards
- Design & Application in Retail Management for different positions
- Applications of ‘One Number’ Management
- Setting Benchmarks
RETAIL STRATEGY:
- Retail Strategy – The EST Model
- Consumer Targeting, Customer and Market Profiles & Segmentation
CUSTOMER VALUE & EXPERIENCE MANAGEMENT:
- Winning Customer Service Strategies
- Determinants of Customer Service Quality
- The Harvard Service-Profit Chain
- Improving Customer Engagement
- Creating the Experiences Your Customer Wants to Pay For
- Loyal Customer Acquisition & Retention Techniques
- Customer Service Action Plans for Long-term Loyalty
- Retail Moments of Truth
- Creating Retail Moments of Magic
- Turning Moments of Pains into Moments of Magic
- The Ultimate Retail Customer Experience
ROADMAP FOR TOP PERFORMANCE IN
RETAIL BUSINESS MANAGEMENT, SALES & PROFITABILITY:
- Roadmap to Top Performance in Sales and Profitability
THE 90-DAYS CHALLENGE
NB
DOWNLOAD YOUR TRAINING CALENDAR BELOW:
BERVIDSON GROUP’S TRAINING CALENDAR 2023
Retail Operations Management Training Program
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – February 7-8, 2023
Time:
- 9:00 am-5:00 pm daily
Venue:
- Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Training Fee:
- N199,950
REGISTRATION & PAYMENT:
Register your nominees and pay online here OR Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
NB DOWNLOAD YOUR TRAINING CALENDAR BELOW:
BERVIDSON GROUP’S TRAINING CALENDAR 2023
Retail Operations Management Training Program
For more information, call or email us today.
3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776
info@bervidson.com , www.bervidson.com
TRANSFORM YOUR BUSINESSES THROUGH TAILORED SOLUTIONS WITH BERVIDSON
- Do you want to elevate yourself and your Team for the greater success of your organization?
- Are you looking to grow your organization but not sure where to start?
Get In Touch With Us Today.
Bervidson Group will support you with the best solutions for your organization’s guaranteed success.
OUR SERVICES
- Consulting
- Training
- Staff Recruitment
And More!
FOR FURTHER INFORMATION:
- Phone: +234 1 291 7328,
- Mobile: +234 803 343 4776, +234 809 334 4776
- WhatsApp: +234 803 343 4776, +234 809 334 4776
- Email: info@bervidson.com
- Website: www.bervidson.com
