Relationship Management Training Program

 

Availability 

• Classroom – March 9, 2023

 

OVERVIEW

Relationship Management Training Program is designed to provide employees, especially at the managerial level with the skills involved in the whole sequence, from creating to maintaining good relationships.

Success at work requires us to build effective relationships – both external and internal. Your business success depends on your capacity to create and maintain effective working relationships.

This training program covers the skills involved, including networking, practical systems for relationship management and the key skills required for client meetings.  It also includes relationship-building for introverts!  The program can cover a range of skills, or it can focus specifically on the daunting process of networking.

 

What You Will Gain

At the end of the workshop, you will learn how to:

• Build a strong relationship and alignment
• Plan a strategy that positions you as a trusted advisor to key stakeholders
• Choose communication that builds trust and alignment
• Articulate win-win solutions that meet stakeholders’ needs
• Differentiate your internal services for competitive solutions

 

 

TRAINING OUTLINE

Connecting with stakeholders 

• Goal
• Lifetime value of the relationship

Building relationships

• What are good relationships?
• What is meant by client/stakeholder relationships?
• Why are they important?
• Factors that help or hinder them

Creating time to build relationships

• Managing your time so you can focus on this
• Networking to build those long-term relationships
• Setting up a relationship-building system – the practicalities
• Finding the opportunities that are in front of you

Great communication skills – the key to relationships

• What goes wrong in basic communication?
• Effective listening – the vital skill
• Establishing rapport – how to get on their wavelength, even when it’s hard
• Asking questions to uncover their needs
• Relationship building for introverts
• Using these skills in the broader work context

Being proactive in client/stakeholder communication

• Steering client discussions
• Managing expectations
• Dealing with difficult situations

Dealing with difficult stakeholders

• Problem-solving
• Conflict resolution
• Decision making
• Managing emotion
• Managing stress
• 4A Model of relationship management
• 7A Model of relationship management

 

 

DOWNLOAD YOUR TRAINING CALENDAR BELOW: 

BERVIDSON GROUP’S TRAINING CALENDAR 2023

 

Delivery Method:

• Facilitation, Presentation (PPT)
• Video
• Cases & Discussions
• Role Plays (Classroom Only)

 

Date:

• Classroom – March 9, 2023

 

Time:

• Classroom – 9:00 am-5:00 pm

 

Venue:

• Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos

 

Fee:

• Classroom – N55,000

 

REGISTRATION & PAYMENT:

Register your nominees and pay online here

 

OR

Send all nominations to info@bervidson.com and make payments to:

• Bank: FCMB
• Account Name: Bervidson Consulting Limited
• Account No: 3432812015

 

For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776 info@bervidson.com, www.bervidson.com

 

NB

DOWNLOAD YOUR TRAINING CALENDAR BELOW: 

BERVIDSON GROUP’S TRAINING CALENDAR 2023

 

 

TRANSFORM YOUR BUSINESSES THROUGH TAILORED SOLUTIONS WITH BERVIDSON

• Do you want to elevate yourself and your Team for the greater success of your organization?
• Are you looking to grow your organization but not sure where to start?

 

Get In Touch With Us Today.

Bervidson Group will support you with the best solutions for your organization’s guaranteed success.

 

OUR SERVICES

• Consulting
• Training
• Staff Recruitment

And More!

 

FOR FURTHER INFORMATION:

• Phone: +234 1 291 7328,
• Mobile: +234 803 343 4776, +234 809 334 4776
• WhatsApp: +234 803 343 4776, +234 809 334 4776
• Email: info@bervidson.com
• Website: www.bervidson.com