Effective Sales & Service Training Program
Availability
- Classroom – June 7-8, 2023
OVERVIEW
Effective Sales & Service Training Program is designed to provide essential training in sales and customer service for sales and service associates that will get them up to speed and ready to deliver better customer service and experiences and deliver more sales quickly.
The training provides participants both with the “why” and “how to” of great customer service and experience that results in higher sales, profits, and growth of the business.
It is a sales and service certification course and as such, participants will be issued certificates at the end of the workshop.
OBJECTIVES
At the end of the training, participants will know how to:
- profile customers better;
- build better rapport with customers;
- qualify customers need better;
- make better product selections and presentations;
- serve the customers better leaving them with more positive experiences; and
- win more sales and repeat businesses.
TARGET AUDIENCE
Sales and Service staff, Supervisors, Team lead, managers, Business development managers, Sales managers, Relationship managers, Sales development teams, and Business Development teams will also benefit greatly.
DATE:
- Classroom – June 7-8, 2023
FEE:
- Retail Stores/Ecommerce: N59,950 per participant (SPECIAL OFFER)
- Non-Retail: N95,000 per participant
(Group Rate Available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
DOWNLOAD YOUR TRAINING CALENDAR BELOW:
TRAINING OUTLINE
- Understanding why people buy from you
- The Golden Rules of Effective Sales & Service Associates
- The Triangle of Success – Knowledge, Skills and Attitude and Imperatives for Effective Selling.
- Personal Image, Knowledge & Awareness
- Customer Profiling
- Organization Awareness
- Sector/ Industry Awareness
- Product knowledge (Features & Benefit, Difference & Application)
- Key Skills of an Effective Associate – Communication Skills, Listening & Questioning Skills
- Attitudes & Selling
- Commonly Used Key Performance Indicators (KPIs)
- The Sale Skills Process and Service Imperatives
- Cross-Selling & Up-Selling
- Handling Objections
- Sales Closing Method that Guarantees More Results
- Missed Opportunities: Calculation & Implications
- Service-Profit Chain
- Key Drivers of Customer Satisfaction
- Dealing with Difficult Customers and Angry Customers
- Dealing with Customer Complaints
- The 7A Model
- The 3F Model
- Customer Lifetime Value
- Creating Moments of Magic for Customers
- The 90-day Customer Experience Roadmap Challenge
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – June 7-8, 2023
Time:
- Classroom – 9:00 am-5:00 pm
Venue:
- Classroom – Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- Retail Stores/Ecommerce: N59,950 per participant (SPECIAL OFFER)
- Non-Retail: N95,000 per participant
(Group Rate Available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
NB
DOWNLOAD YOUR TRAINING CALENDAR BELOW:
TRANSFORM YOUR BUSINESSES THROUGH TAILORED SOLUTIONS WITH BERVIDSON
- Do you want to elevate yourself and your Team for the greater success of your organization?
- Are you looking to grow your organization but not sure where to start?
Get In Touch With Us Today.
Bervidson Group will support you with the best solutions for your organization’s guaranteed success.
OUR SERVICES
- Consulting
- Training
- Staff Recruitment
And More!
FOR FURTHER INFORMATION:
- Phone: +234 1 291 7328,
- Mobile: +234 803 343 4776, +234 809 334 4776
- WhatsApp: +234 803 343 4776, +234 809 334 4776
- Email: info@bervidson.com
- Website: www.bervidson.com