Customer Service for Superlative Results Training Program
Availability
- Classroom – April 6, 2023
OVERVIEW
Customer Service for Superlative Results Training Program is designed to guarantee that your frontline associates perform the requisite customer service duties flawlessly providing customers the ‘WOW’ experiences that in turn guarantee repeat businesses, loyalty and referrals resulting in increases in sales and profits for the business.
The Program is designed to provide essential training on customer service that will get your frontline associates up to speed and ready in a very short time. It provides participants both with the “why” and “how to” of great customer service and experience.
This Program is also for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’.
It is designed to help you manage your own feelings and behaviours while looking after your customers.
It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
You’ll get the skills to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.
Get the magic customer service touch and create positive customer experiences for superlative results!
TRAINING OBJECTIVES
At the end of the workshop, participants and organizations will:
Participants Will…
- have a radically changed mindset and attitude towards customer service and delivering great customer service and experience;
- have a better understanding of what customers need and empathize more with the people they serve;
- understand how to communicate better with customers so as to be able to create a great customer experience;
- know how to manage difficult or upset customers and turn customer complaints into amazing opportunities;
- know how to profile customers and use customer knowledge to build great customer relationships; and
- know things that must be done at the check-out that will make leave the customer with great lasting impressions and in turn position them to sell more add-on products.
Organizations will…
- notice a lasting improvement in your customer satisfaction metrics;
- have happier, more confident staff as stressful customer issues decrease;
- see higher profits from improved customer goodwill; and
- enjoy a more relaxing environment as employee morale is higher.
TARGET AUDIENCE
Sales and service associates, shop floor attendees, supervisors, team leads, and any interested in a refresher course in customer service.
Date: April 6, 2023
Time: 9:00 am – 5:00 pm
Fee:
- Retail Stores/Ecommerce: N39,950 per participant (SPECIAL OFFER)
- Non-Retail: N55,000 per participant
(Group Rate Available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com
Customer Service for Superlative Results Training Program
TRAINING OUTLINE:
Customer Service and What it Truly Means
- What it is
- Why Customer Service
- The Golden Rules of Customer Service
- Key Imperatives for Exceptional Customer Service
The Service-Profit Chain
Customer Satisfaction – Meaning & Drivers
- Drivers of Service Expectation
- The 3Rs of Customer Loyalty
- 5 Ways to Boost Customer Loyalty
- Exceptional Customer Service & You
Commonly Used Key Performance Indicators
The Customer Service Process
- Key Imperatives to Delivering an Exceptional Customer Service
- Dissect a Step by Step process for Each and Every Customer-type
Lifetime Value of a Customer
- Implications for Customer Service and Business
How to Treat Customers & Sell Add-ons at the Checkout
Dealing with Customer Complaints
- Angry Customers
- Difficult Customers
Telephone Etiquette
Creating Moments of Magic for Customers
Profile of an Exceptional Customer Service Personnel
7 Deadly Sins of Customer Service
NB
DOWNLOAD YOUR TRAINING CALENDAR BELOW:
Customer Service for Superlative Results Training Program
Delivery Method:
Facilitation, Presentation (PPT) & Discussion
Date:
- Classroom – April 6, 2023
Time: 9:00 am-5:00 pm
Venue: Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Training Fee:
- Retail Stores/Ecommerce: N39,950 per participant (SPECIAL OFFER)
- Non-Retail: N55,000 per participant
(Group Rate Available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
For more information, call or email us today.
3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, info@bervidson.com , www.bervidson.com
NB
DOWNLOAD YOUR TRAINING CALENDAR BELOW:
TRANSFORM YOUR BUSINESSES THROUGH TAILORED SOLUTIONS WITH BERVIDSON
- Do you want to elevate yourself and your Team for the greater success of your organization?
- Are you looking to grow your organization but not sure where to start?
Get In Touch With Us Today.
Bervidson Group will support you with the best solutions for your organization’s guaranteed success.
OUR SERVICES
- Consulting
- Training
- Staff Recruitment
And More!
FOR FURTHER INFORMATION:
- Phone: +234 1 291 7328,
- Mobile: +234 803 343 4776, +234 809 334 4776
- WhatsApp: +234 803 343 4776, +234 809 334 4776
- Email: info@bervidson.com
- Website: www.bervidson.com
