Retail Business Management for Owners & CEOs Workshop
AVAILABILITY
- Classroom – October 4-5, 2022
TESTIMONIAL
The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola (formerly Deola Sagoe)
OVERVIEW
Retail Business Management for Owners & CEOs Workshop is designed to support retail business leaders to win the retail war every single day in the current, dynamic and challenging retail ecosystem using appropriate retail business management competencies, strategies, techniques and models that are rooted in global best practices yet accommodates our local business and environmental realities.
To every retail leader who want to know what contributes most to the bottom line and overall success a retail business, how to correctly navigate today’s challenging business environment organization and achieve sustainable success and growth, we recommend the ‘Retail Business Management Workshop for Owners & CEOs’ because it is the one place you’ll be guaranteed to get the answers.
This Retail Business Management Workshop for Owners & CEOs to build competencies in the following area:
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- Retail business development and management;
- Retail strategy and marketing
- Retail math, metrics and KPIs setting, analysis and utilisation in performance measurement and management
- Balance scorecard construction and utilisation in retail employee and productivity management
- Retail leadership and management
- Retail sales management
- Retail service and experience management.
WORKSHOP OBJECTIVES
At the end of this workshop, participants will:
- understand how the engines of retail runs and manage the inbuilt conflict in the system;
- gain new competencies in the management of retail business;
- understand how to develop the most appropriate business strategies rooted in global best practices yet accommodates local realities;
- articulate solutions (products and services) for maximum impact and validated benefits to customers;
- understand the issues and challenges of customers, and how to provide them with unique experiences and value that guarantees repeat businesses and referrals;
- discover the hidden opportunities through focused analysis of key retail metrics; and
- manage the business more intelligently with insights.
TARGET AUDIENCE
Retail Business Owners, CEOs, COOs & Senior Executives of Retail Organizations.
TESTIMONIALS
- Information & clarity received has helped to better define objectives & expectaons in a retail business.
– Adenike Ogunlesi, Owner/CRO @ Ruff & Tumble (Children Fashion) - The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money.
– Adeola Ade-Ojo, Owner/CEO @ Deola Sagoe (Fashion) - I like the preparaon and the ideas/concepts that were explained in detail by experienced trainers.
– Samuel Ejeh, Owner/CEO @ Grocery Bazaar (Supermarket) - It is very informative. The course is very analytical; therefore, results in one’s organization can be measured and evaluated.
– Modupe Ogunlesi, Owner/CEO @ Adam & Eve Shop (Household)
WORKSHOP DURATION: 2 Days
TIME: 9:00 am – 5:00 pm Daily.
VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.
WORKSHOP OUTLINE
Retail As A Business
- The Strategic Objective
- Key Retail Business Success Factors
- Engines of Retail
- Structures Of A Retail Organization
Retail Strategy And Marketing
- Key Element Of A Successful Retail Strategy
- The Strategy Mix
- Developing Sustainable Competitive Advantage
- Competitive Strategies – Positioning
- The “EST” Model
- Retail Growth Strategies Key To Success
Retail Math & Analytics
- Pillars of Retail Business Management Success
- Retail Maths, Metrics & KPIs (Key Performance Indicators, Metrics and Measurements)
- Applications of ‘One Number’ Management
- Balanced Scorecards – Design & Application in Retail Business Management
- Developing Benchmarks & Application in Retail Business Management
- Retail Analytics – Footfall, Store and more!
Retail Leadership For Effective Performance Management
- Planning For Success – Setting The Direction
- Framework For Growth And The Strategic Imperatives
- Performance Culture And Management: People, Performance And Strategic Imperative Link
- Employee Recruitment, Training & Development
- Employee Engagement & Ownership Culture
- Succession Planning And Management
- Strategic Staffing Model For Creating Top Performance And Effective Succession Planning
Sales Management
- Sales Training, Coaching And Development
- Relationship And Solution Selling Applied In Retail
- Meetings As An Effective Sales Training, Coaching And Development Tool
- Sales Forecasting, Budgets And Quota Establishment
- Productivity Management
- Compensation Strategies For Top Performance
- Motivating Top Performance – Employee Incentives, Rewards And Motivation That Work!
- Non-Monetary Rewards And How To Apply Them For Maximum
- Missed Opportunities And Implication For Success
Customer Value And Experience Management
- Winning Customer Service Strategies
- Determinants of Customer Service Quality
- Customer Service Action Plans for Long Term Loyalty
- Loyal Customer Acquisition & Retention Techniques
- Improving Customer Engagement
- Creating the Experience Your Customer Wants to Pay For
- The Harvard Service-Profit Chain
- Creating And Managing Retail Moments of Truth
- Creating Retail Moments of Magic
- Turning Moments of Pains into Moments of Magic
- The Ultimate Retail Customer Experience
Synergy Of Sales Management, Customer Experience And Performance Leadership
- The Employee Engagement-Profitability Link
- How To Increase Any Metrics By 20% In Six Months
- How To Sustain The Success Achieved And Build On It.
DELIVERY METHOD
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
DATE
- Classroom – October 4-5, 2022
TIME
- 9:00 am-5:00 pm daily
VENUE
- Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
FEE
- N299,950
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
For more information, call or email us today.
3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 info@bervidson.com , www.bervidson.com
RETAIL OPERATION MANAGEMENT WORKSHOP NB Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions
WANT TO ELEVATE YOUR BUSINESS OR TEAM NOW FOR GREATER SUCCESS? GET IN TOUCH WITH US TODAY CONTACT US: Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach. Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solution for your business.
- Call: +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 944 8444
- WhatsApp: +234 803 343 4776
- Email: info@bervidson.com
- Website: www.bervidson.com
