Retail Operations Management Workshop

Retail Operations Management Workshop   Availability  

• Classroom – September 14-15, 2022

  TESTIMONIAL “The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money.” – Adeola Ade-Ojo, Owner/CEO @ Deola (formerly Deola Sagoe) “Great workshop with results that pay off instantly. It’s interactive, practical and applicable with lots of actionable insights and techniques to skyrocket the performance of your retail business. Increased sales by 40%!” – Anonymous   Overview Retail Operations Management workshop is designed to provide leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability to middle to retail business managers and leaders, business owners and c-level executives Through methodical intellectual property transfer from retail experts to participants, through the use of case studies and industry best practices that showcase required skills and strategies, this live and interactive workshop examines what generates sales and profits and what doesn’t. Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly. The program contains actual and complex retail management challenges in various retail operational fields. It also covers the latest concepts and best practices in Retail Business Leadership and Performance Management, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth. The Program also includes Innovative customer service strategies, total service quality and customer service action plans are also covered. The result is an effective retail management team equipped with the necessary knowledge, techniques and insights ready to positively and dramatically impact the performance of his/her company. Throughout the Program, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligences. If you have a desire to make a difference in your business every single day then you should register and attend “Retail Operations Management Workshop” because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.   Why You Should Attend This is a must attend Workshop for any one in retail leadership:

• It is practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability.
• It is proven to increase those metrics by double digits. Check out the testimonials.
• Apart from acquiring complete knowledge, participants will enjoy 30-Day unlimited Q&A through email after the workshop
• Huge ROI: Return on investment can be incalculable fee based on your company revenues and depending on how many of the new techniques, ideas and methods you implement.

In addition, at the end of the workshop, participants will:

• gain the latest concepts and best practices in retail business leadership and management for maximum growth and profitability in great depth.
• receive outstanding information on Retail Analytics and Retail Business Intelligence and learn how to use the information as a competitive advantage in driving sales, productivity and profitability to new heights;
• learn how to set Retail Key Performance Indicators, construct Balanced Scorecards and related Retail Math to improve your retail operation in a way that is unique and exclusive.
• learn how to effectively manage people and ensure that the organization is consistently developing and maintaining a performance culture.
• learn the best way to handle succession planning in a way that makes the process simple, scalable and easy to align within the organization; and
• gain insights on how drive a retail business for greater success.

  TESTIMONIALS

• Information & clarity received has helped to better define objectives & expectaons in a retail business. – Adenike Ogunlesi, Owner/CRO @ Ruff & Tumble (Children Fashion)
• The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola Sagoe (Fashion)
• I like the preparaon and the ideas/concepts that were explained in detail by experienced trainers. – Samuel Ejeh, Owner/CEO @ Grocery Bazaar (Supermarket)
• It is very informative. The course is very analytical; therefore, results in one’s organization can be measured and evaluated. – Modupe Ogunlesi, Owner/CEO @ Adam & Eve Shop (Household)

  Target Audience Retail Operations Management workshop is designed for Middle to Senior Retail business leaders and Managers as well as retail business owners and c-level executives interested in discovering leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability. This includes, but is not limited to Retail Business Owners, Senior Executive Management Team (Directors, VP’s, Region and Area Managers), General Managers and Head of Retail positions, as well as high-volume Store or Sales Managers.   CERTIFICATION Retail Operations Management Workshop is a retail business management certification course. As such, participants will be issued certificates at the end of the workshop.   Date:

• Classroom – September 14-15, 2022

  FEE:

• N199,950

Fee:

• N199,950

  REGISTRATION & PAYMENT: Register your nominees and pay online here OR Send all nominations to info@bervidson.com and make payments to:

• Bank: FCMB
• Account Name: Bervidson Consulting Limited
• Account No: 3432812015

  WORKSHOP OUTLINE RETAIL LEADERSHIP FOR EMPLOYEE SUSTAINABILITY:

• Planning for Success – Setting the Direction – Purpose, Vision, Mission, Strategy
• Framework for Growth – Establishing Strategic Imperatives
• Understanding the Performance Framework – People, Performance & the Strategic Imperative Link
• Establishing a Performance Culture – Managing Interactions and Strategic Enablement
• Leading from the Front – the Sustainability Platform
• Managing Interactions with Employees
• Strategic Staffing Model for Top Performance

REVENUE GENERATION:

• Sales Forecasting, Budgets and Quota Establishment
• Competitive Strategies – Positioning
• Relationship and Solution Selling Applied to Retail
• Motivating Top Performance
  • Incentives, Rewards and Motivation that Work!

OPERATIONAL ANALYTICS:

• Pillars of Retail Business Management Success
• Key Performance Indicators, Metrics and Measurements
• Applications of ‘One Number’ Management
• Balanced Scorecards – Design & Application in Retail Management
• Benchmarks

RETAIL STRATEGY:

• Retail Strategy
  • The EST Model
• Consumer Targeting, Customer and Market Profiles & Segmentation

CUSTOMER VALUE & EEPERIENCE MANAGEMENT:

• Winning Customer Service Strategies
• Determinants of Customer Service Quality
• The Harvard Service-Profit Chain
• Improving Customer Engagement
• Creating the Experience Your Customer Wants to Pay For
• Loyal Customer Acquisition & Retention Techniques
• Customer Service Action Plans for Long Term Loyalty
• Retail Moments of Truth
  • Creating Retail Moments of Magic
  • Turning Moments of Pains into Moments of Magic
• The Ultimate Retail Customer Experience

ROAD MAP FOR TOP PERFORMANCE IS RETAIL BUSINESS MANAGEMENT

• Road Map to Top Performance in Sales and Profitability

  Delivery Method:

• Facilitation, Presentation (PPT)
• Video
• Cases & Discussions
• Role Plays (Classroom Only)

  Date:

• Classroom – September 14-15, 2022

  Time:

• 9:00 am-5:00 pm daily

  Venue:

• Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos

  Fee:

• N199,950

  REGISTRATION & PAYMENT: Register your nominees and pay online here OR Send all nominations to info@bervidson.com and make payments to:

• Bank: FCMB
• Account Name: Bervidson Consulting Limited
• Account No: 3432812015

 

For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 info@bervidson.com , www.bervidson.com

  RETAIL OPERATION MANAGEMENT WORKSHOP   NB Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions

  WANT TO ELEVATE YOUR BUSINESS OR TEAM NOW FOR GREATER SUCCESS? GET IN TOUCH WITH US TODAY   CONTACT US: Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach. Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solution for your business.

• Call: +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 944 8444
• WhatsApp: +234 803 343 4776
• Email: info@bervidson.com
• Website: www.bervidson.com