Building a Winning Service Culture Workshop

Building A Winning Service Culture Workshop

Area & Regional Managers Workshops Managers Workshops Owners & C-Level Executives Workshops Senior Managers Workshops Service & Experience Management Workshops Upcoming Programs

Building A Winning Service Culture Workshop

 

Availability 

  • Classroom – November 9-10, 2021

 

 

OVERVIEW

Building A Winning Service Culture Workshop is designed to emplace a service culture that creates a better place to work, helps organizations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins and helps create relationships with customers that last longer — and become more profitable over time.

Focusing on service means organizations can create more unique experiences that customers value. A strong service culture leads to sustained improvements to customer experience, and a sustainable competitive advantage for organizations. But where do you start?

As more organizations realize excellent customer service can be a competitive advantage, the big question is not how to improve service performance, but how to create a culture of continuous service improvement with an unwavering focus on customer experience.

To successfully – and sustainably – differentiate based on service, improving customer experience must be the responsibility of an entire organization, not only a customer service department. Organizations must continuously innovate and improve to create more value for customers, colleagues and partners. Organizations must create an environment to motivate, support and recognise employees for consistently taking action to create value for customers, colleagues and partners.

Building a winning service culture requires everyone to take responsibility, understand and play their roles with clarity and vigour – from the top down, and from the bottom up!

 

WORKSHOP OBJECTIVES

At the end of this workshop, participants will to emplace a service culture that creates:

  • continuous service improvement with an unwavering focus on customer experience;
  • relationships with customers that last longer — and become more profitable over time.
  • more unique experiences that customers value;
  • a better place to work that help attract and retain superior talent;
  • that engages and motivates employees to improve performance with opportunities for higher margins
  • an environment that continuously innovate and improve to create more value for customers, colleagues and partners; and
  • an environment to motivate, support and recognise employees for consistently taking action to create value for customers, colleagues and partners.

 

TARGET AUDIENCE

Middle to Senior Management in organization seeking to emplace a winning service culture as its competitive advantage in the new decade.

 

CERTIFICATION
Building A Winning Service Culture Workshop is a certification course for frontline employee. As such, participants will be issued certificates at the end of the workshop.

 

Fee:

  • Classroom – N90,000

 

REGISTRATION & PAYMENT:

Register your nominees and pay online here

 

OR

Send all nominations to info@bervidson.com 

 

Dealing With Difficult Customers Workshop

Building A Winning Service Culture Workshop

 


WORKSHOP OUTLINE

  • Overview
    • What Is Service?
    • Key Element of Quality Services.
    • What Is Service Culture?
    • What Is a Winning Service Culture?
    • Why Build a Service Culture?
  • Key Requirement for Building a Winning Service Culture.
  • Key Components of a Winning Service Culture.
  • Managing Service Delivery.
  • Service GAP Model.
  • Achieving Superior Service.
  • Tools, Principles & Understanding A Winning Service Culture.
  • Building Blocks of Winning Service Culture.
  • Service Leadership Rules
  • The Service-Profit Chain
  • Service Culture Implementation Roadmap
  • Service Breakdown & Recovery
  • Practical Session – Discussion on Building a Winning Service Culture Assessment Tools

 

 

Leadership Development Workshop

Building A Winning Service Culture Workshop

 

Delivery Method:

  • Facilitation, Presentation (PPT)
  • Video
  • Cases & Discussions
  • Role Plays (Classroom Only)

 

Date:

  • Classroom – November 9-10, 2021

 

Time:

  • Classroom – 10:00 am-4:00 pm

 

Venue:

  • Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos

 

Fee:

  • Classroom – N90,000

 

REGISTRATION & PAYMENT:

Register your nominees and pay online here

 

OR

Send all nominations to info@bervidson.com and make payments to:

  • Bank: FCMB
  • Account Name: Bervidson Consulting Limited
  • Account No: 3432812015

 

For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 info@bervidson.com , www.bervidson.com

 

Coaching & Mentoring for Improved Performance

 

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