Retail Operations Management Workshop
Availability
- Classroom – April 19 & 20, 2021
Overview
Retail Operations Management workshop is designed to provide leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability to middle to retail business managers and leaders, business owners and c-level executives
Through methodical intellectual property transfer from retail experts to participants, through the use of case studies and industry best practices that showcase required skills and strategies, this live and interactive workshop examines what generates sales and profits and what doesn’t.
Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly.
The program contains actual and complex retail management challenges in various retail operational fields. It also covers the latest concepts and best practices in Retail Business Leadership and Performance Management, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth. The Program also includes Innovative customer service strategies, total service quality and customer service action plans are also covered.
The result is an effective retail management team equipped with the necessary knowledge, techniques and insights ready to positively and dramatically impact the performance of his/her company.
Throughout the Program, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligences.
If you have a desire to make a difference in your business every single day then you should register and attend “Retail Operations Management Workshop” because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.
https://bervidson.com/programs/2020/12/09/wow-service-experience-loyalty-workshop/
Why You Should Attend
This is a must attend Workshop for any one in retail leadership:
- It is practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability.
- It is proven to increase those metrics by double digits. Check out the testimonials.
- Apart from acquiring complete knowledge, participants will enjoy 30-Day unlimited Q&A through email after the workshop
- Huge ROI: Return on investment can be incalculable fee based on your company revenues and depending on how many of the new techniques, ideas and methods you implement.
In addition, at the end of the workshop, participants will:
- gain the latest concepts and best practices in retail business leadership and management for maximum growth and profitability in great depth.
- receive outstanding information on Retail Analytics and Retail Business Intelligence and learn how to use the information as a competitive advantage in driving sales, productivity and profitability to new heights;
- learn how to set Retail Key Performance Indicators, construct Balanced Scorecards and related Retail Math to improve your retail operation in a way that is unique and exclusive.
- learn how to effectively manage people and ensure that the organization is consistently developing and maintaining a performance culture.
- learn the best way to handle succession planning in a way that makes the process simple, scalable and easy to align within the organization; and
- gain insights on how drive a retail business for greater success.
Target Audience
Retail Operations Management workshop is designed for Middle to Senior Retail business leaders and Managers as well as retail business owners and c-level executives interested in discovering leading edge information, knowledge and insights in retail business management for guaranteed maximum sales, profits, growth and sustainability.
This includes, but is not limited to, Store Operations Management (Directors, VP’s, Region and Area Managers), General Managers and Head of Retail positions, as well as high-volume Store or Sales Managers.
CERTIFICATION
Retail Operations Management Workshop is a retail business management certification course. As such, participants will be issued certificates at the end of the workshop.
Outline
RETAIL LEADERSHIP FOR EMPLOYEE SUSTAINABILITY:
- Understanding the Performance Framework & How to ‘Do things better’
- Leading from the Front – the Sustainability Platform
- Managing Interactions with Employees
- Strategic Staffing Model for Top Performance
REVENUE GENERATION:
- Sales Forecasting, Budgets and Quota Establishment
- Competitive Strategies – Positioning
- Relationship and Solution Selling Applied to Retail
- Utilization of ‘Bite Size’ Training
- Compensation Strategies for Top Performance
- Incentives, Rewards and Motivation that Work!
OPERATIONAL ANALYTICS:
- Pillars of Retail Business Management Success
- Key Performance Indicators, Metrics and Measurements
- Applications of ‘One Number’ Management
- Balanced Scorecards – Design & Application in Retail Management
- Benchmarks
OMNI CHANNEL OPERATIONS:
- Interaction of various Online Channels & Media
- Operational Impact, Opportunity, Inventory, Workload Management
- Consumer Buying Patterns
- Logistical Challenges
- Last Mile Considerations
- Unified Experience for the Customer
RETAIL MARKETING:
- Consumer Targeting, Customer and Market Profiles & Segmentation
- Retail Strategy
- Marketing Mix Analysis
- The EST Model
CUSTOMER VALUE & EEPERIENCE MANAGEMENT:
- The Harvard Service-Profit Chain
- Improving Customer Engagement
- Creating the Experience Your Customer Wants to Pay For
- Customer Acquisition & Retention Techniques in the Offline and Online Worlds
- Retail Moments of Truth
- Creating Retail Moments of Magic
- Turning Moments of Pains into Moments of Magic
- The Ultimate Retail Customer Experience
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classrom Only)
Date:
- April 19 & 20, 2021
Time:
- 9:00 am-5:00 pm daily
Venue:
- Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- N199,950
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
For more information, call or email us today.
3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 info@bervidson.com , www.bervidson.com
RETAIL OPERATION MANAGEMENT WORKSHOP
