Service Leadership Workshop
Availability
- Classroom – Sep 14-15, 2022
OVERVIEW
Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for improvement and build alignment with each other for greater success and sustainability. It details best practices from winning organizations in many industries around the world.
Great service culture begins with aligned service leaders! Many senior leaders assume that service performance improvement only requires a frontline training initiative. This is a fundamental mistake.
Service leadership is a strategic, long-term initiative that requires sustained focus and commitment of everyone in the organisation and senior management commitment is central to its success and sustainability. The power of senior leadership to set the vision, focus the entire organization, remove roadblocks, and role model desired behaviour, cannot be delegated to others.
A strong and successful service culture demands the power of senior leadership that is fully engaged to share the vision, and aligned with each other to remove roadblocks, reward success, and role-model excellent behaviour.
WHAT YOU WILL GAIN
At the end of the workshop, participants will
- discover the fundamental service principles to raise service levels and improve customer experience at every point of contact;
- take away proven strategies, best practices, guidelines and techniques to build and reinforce great service culture in essential areas;
- align the culture building activities currently in use throughout your organization;
- identify opportunities for new culture building initiatives, upgrades and improvements; and
- prioritize activities and develop practical action plans for best results.
DATE:
- Classroom – Sep 14-15, 2022
FEE:
- N110,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
Service Leadership Workshop – dramatically improve customer service performance and build a strong service culture as a sustainable advantage.
OUTLINE
- The Rules of Service Leadership
- World Class Service Education
- Common Service Language
- Engaging Service Vision
- Service Staff Recruitment
- New Staff Orientation
- Service Communications
- Service Recognition and Rewards
- Voice of the Customer
- Service Measures and Metrics
- Service Improvement Process
- Service Recovery and Guarantees
- Service Benchmarking
- Service Role Modelling
- Service Leadership Implementation Roadmap
- Practical Session – Discussion on Building a Winning Service Culture Assessment Tools
Service Leadership Workshop – dramatically improve customer service performance and build a strong service culture as a sustainable advantage.
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – Sep 14-15, 2022
Time:
- Classroom – 9:00 am-5:00 pm
Venue:
- Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- N110,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
Service Leadership Workshop – dramatically improve customer service performance and build a strong service culture as a sustainable advantage.
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
NB
Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions
WANT TO ELEVATE YOUR BUSINESS OR TEAM NOW FOR GREATER SUCCESS?
GET IN TOUCH WITH US TODAY
CONTACT US:
Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach.
Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solutions to grow your business with guaranteed success.
- Call: +234 1 291 7328, +234 803 343 4776, +234 809
- Email: info@bervidson.com
- Website: www.bervidson.com
- 334 4776, +234 808 944 8444
- WhatsApp: +234 803 343 4776
