Relationship Management Workshop

Relationship Management Workshop

Leadership Development Workshops Upcoming Programs

Relationship Management Workshop



  • Classroom – February 25, 2021
  • Virtual (ZOOM) – February 26, 2021


Relationship management Workshop is designed to provide employees especially at managerial level with the skills involved in the whole sequence, from creating through to maintaining good relationships.

Success at work requires us to build effective relationships – both external and internal. Your business success depends on your capacity to create and maintain effective working relationships.

This program covers the skills involved, including networking, practical systems for relationship management and the key skills required for client meetings.  It also includes relationship building for introverts!  The program can cover a range of skills, or it can focus specifically on the daunting process of networking.


Building relationships

  • What are good relationships?
  • What is meant by client/stakeholder relationships?
  • Why are they important?
  • Factors that help or hinder them

Finding time to build relationships

  • Managing your time so you can focus on this
  • Networking to build those long term relationships
  • Setting up a relationship building system – the practicalities
  • Finding the opportunities that are in front of you

Great communication skills – the key to relationships

  • What goes wrong in the basic communication?
  • Effective listening – the vital skill
  • Establishing rapport – how to get on their wavelength, even when it’s hard
  • Asking questions to uncover their needs
  • Relationship building for introverts
  • Using these skills in the broader work context

Being pro-active in client/stakeholder communication

  • Steering client discussions
  • Managing expectations
  • Dealing with difficult situations

Where to go from here?

  • The internal affects the external – managing your internal relationships
  • Action plan for progress



Wow Service, Experience & Loyalty Workshop



Delivery Method:

  • Facilitation, Presentation (PPT)
  • Video
  • Cases & Discussions
  • Role Plays (Classrom Only)



  • Classroom – February 25, 2021
  • Virtual (ZOOM) – February 26, 2021



  • Classroom – 10:00 am-4:00 pm
  • Virtual – 10:00 am-1:00 pm



  • Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
  • Virtual – Zoom Live (Link will be sent to paid participants only)



  • Classroom – N55,000
  • Virtual – N35,000



Register your nominees and pay online here



Send all nominations to and make payments to:

  • Bank: FCMB
  • Account Name: Bervidson Consulting Limited
  • Account No: 3432812015


For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 ,



Coaching & Mentoring for Improved Performance


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