Managing Your Retail Business In The 'New Normal' For Greater Success

Managing Your Retail Business In The ‘New Normal’ For Greater Success

BLOG


MANAGING YOUR RETAIL BUSINESS IN THE ‘NEW NORMAL’ FOR GREATER SUCCESS

So glad you have been able to reopen your retail business to customers again. However, like many, it is not unlikely that most of your reopening preparations and activities were skewed towards logistics such as safety measures, merchandising, and staffing.

As the competitive landscape continues to shift, it is most important to set your team up for excellence, not survival. Your retail stores and staff need to open their doors with confidence, joy, enthusiasm and a desire to win.

To help you achieve this and more, Bervidson Group Nigeria’s leading retail and SME consulting, training and development group is offering retail specific consulting and training for exceptional success in retail business management, customer experience, sales in the ‘new normal’

Face to face consultations, phone consultations, online training, and in-person trainings are now available to help you and your team achieve the success you desire. Our goal is to help you achieve maximum success:

  • Understand how to respond to the emerging retail market challenges post Covid 19 with specific reference to dealing with today’s customers who themselves also have been seriously impacted by Covid 19.
  • Create an environment where employees feel good about being there and customers feel safe and will want to shop
  • Understand how KPIs such as conversion rate and average sale may be different due to new customer shopping behaviors
  • Manage your business successfully – improve skills in phone selling, online chat, social media management, as well as developing meaningful relationships with new retail models like curbside and in-store pickup customers.
  • Adjust selling behavior to accommodate mask-wearing and distance measures
  • Respond appropriately to varying customer emotions and responses, and diffuse difficult customer situations
  • Learn to coach and manage your who may have widely varied views and experiences of the pandemic

More specifically, we invite you to attend, and nominate your team to attend any or all of the following workshops scheduled for the months of August and September, 2020. Group rate is available for multiple nominations from your organization.

In recognition of the impact of Covid 19 on your business, we have package these workshops to include a SPECIAL DISCOUNT OF 10% for you. To access the SPECIAL DISCOUNT, at checkout (payment point) simply click on the name ‘BERVIDSON‘ and 10% would automatically be deducted from your total payment.

Let us help prepare you and your team for success in the new normal with Bervidson Group consulting, training and valuable management strategies to implement immediately. Returning to business is not simply a matter of lifting the gate. Your customers deserve better.

Managing Your Retail Business In The ‘New Normal’ For Greater Success. Welcome onboard!

 

WORKSHOP AVAILABILITY

  • Online – ZOOM LIVE (Link will be sent to paid participants only)

 

CERTIFICATION

All workshops are certified workshops

 


UPCOMING WORKSHOPS

 

 

Retail Customer Service Skills Workshop
Retail Customer Service Skills Workshop

 

1. Retail Customer Service

Retail Customer Service Skills Workshop – for Superlative Result is designed to guarantees that your frontline associates perform the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat business, loyalty and referrals which ultimately increases sales and profits for the business.

This Workshop is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’. It is designed to help you manage your own feelings and behaviour as well as that of customers in order to win both the customer and the sales, repeat business and customer’s recommendations to family and friends.

AVAILABILITY                           Date:                           Time                           Fee:

• Online (ZOOM LIVE)              September 14              10am-1pm                 N19,950

 

READ MORE

REGISTER HERE

 

 

Retail Sales Skills Workshop
Retail Sales Skills Workshop

 

2. Retail Sales Skills Workshop

Retail Sales Skills Workshop is designed to provide essential training in retail sales for frontline retail associates that will get them up to speed and ready deliver more sales even in the current challenging business environment, and more sales quickly.

The workshop provides participants both with fundamental knowledge of today’s business landscape, the nature and behaviours of today’s customers and how to successfully engage with them in order to maximize sales opportunities, profits and growth of the business.

It is a retail business sales certification course and as such, participants will be issued certificates at the end of the workshop.

AVAILABILITY                        Date:                           Time                           Fee:

• Online (ZOOM LIVE)           September 17              10am-1pm                     N19,950

 

READ MORE

REGISTER HERE

 

 

Retail Inventory Management Workshop
Retail Inventory Management Workshop

 

3. Retail Inventory Management Workshop

Retail Inventory Management Workshop is designed to help retail management personnel understand retail inventory – its true and full cost; and why dead inventory is ‘cancer’ to profitability.

The efficiency of a retail business is based on the retailer’s ability to provide the right goods to the consumer, in the right quality, in the right quantity, at the right place and in right time. The entire process of retailing depends on the efficient inventory management. Inventory Management is one area that differentiates successful and unsuccessful retail businesses.

Retail inventory management is the core process to a successful retail business operation. The right management of inventory investment equals outstanding revenues, while poor retail inventory management is a recipe for disaster.

AVAILABILITY                         Date:                           Time                           Fee:

 Online (ZOOM LIVE)            September 25                 10am-1pm                N39,950

 

READ MORE

REGISTER HERE

 

 

4. Retail Operation Management Workshop (ROM)

Retail Operations Management Workshop is designed for total success in retail management for retail business owners, Senior Retail Managers & Leaders! It supports entire senior retail leaders and management team in moving from the traditional retail management approach to a more scientific retail management approach that foster a valued-partner relationship between customer, employee and business so as to guaranty increased sales, profits and returns to all stakeholders. It is a retail business management certification program.

The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented. It provides the definitive systems and techniques for managing, motivating, and training your staff to perform in ways that get the life-long customers you desire and the sustained sales increases you deserve.

It does not matter if you own one store, ten stores, or a thousand retail locations, your results will only be as strong as the strength of the key retail management personnel in your organization.

The workshop is organized into 4 separate but integrated Modules. As such, each Module can be taken as a separate workshop independent of other Modules. However, it is highly recommended that participants attend all the Modules to gain a complete view of the managing a retail business for guaranteed total success.

 

 

Retail Operation Management: Module 1 - Retail Business Leadership

Retail Operation Management: Module 1 – Retail Business Leadership

 

  • ROM MODULE 1 – Retail Business Leadership

Module 1 is designed to help Retail leaders involved in the day-to-day running of the business and have a better understanding of the business, vision, mission, business model and strategies for success and growth. it peovides participants with a better understanding of retail, the key issues, challenges and opportunities in retail and how to deal with them for optimized performance, and ultimately stay ahead of the competition while achieving sustainable success.

In today’s dynamic retail environment, the retail leader who desires to make a difference in business every single day must seek to increase knowledge and understanding of retailing in the 21st Century and learn what contributes more to the success of the retail organization. To that retail leader, we recommend that you attend Module 1 – Retail business Leadership of the Retail Operation Workshop because it is the one place you will get the right answers.

AVAILABILITY                          Date:                           Time                           Fee:

• Online (ZOOM LIVE)              September 8             10am-1pm                 N49,950

 

READ MORE

REGISTER HERE

 

 

Retail Operation Management: Module 1 - Retail Management Success KPIs, Measurement & Analytics
Retail Operation Management: Module 1 – Retail Management Success KPIs, Measurement & Analytics

 

  • ROM MODULE 2 – Retail Management Success KPIs, Measurement & Analytics

Module 2 covers the most important factor in retail business management success.  It’s that simple! Retail Management Metrics, KPI’s and Retail Analytics that every retailer must know, understand and use the insights derived to improve business performance. The success of your retail operations has a lot to do with accurately determining, measuring and improving your Key Performance Indicators. This is why the Module is very important, because if you can’t measure, then you simply cannot manage. You will simply be walking in the dark or at best managing by guess work. However retail business management is way beyond guess work! It is a serious business.

Discussions on Balance Scorecard design and implementation in retail, Profit Multipliers, Store analytics, footfall analytics and staff optimization are all included in this workshop.

AVAILABILITY                             Date:                           Time                           Fee:

• Online (ZOOM LIVE)                 September 15            10am-1pm                 N49,950

 

READ MORE

REGISTER HERE

 

 

Retail Operation Management: Module 1 - Retail Sales Management
Retail Operation Management: Module 1 – Retail Sales Management

 

  • ROM MODULE 3 – Retail Sales Management

 

Retail Operation Management: Module 1 – Retail Sales Management

Module 3 is a high impact program designed to provide retail leaders and managers with proven skills, knowledge, tools and methods they need to drive both top line and bottom line performance.

This in-depth program covers core critical sales management and performance abilities: retail sales performance KPIs and scorecards, creating high performance culture and managing performance sales team, sales coaching for peak performance, sales team motivation for success.

 

AVAILABILITY                             Date:                           Time                           Fee:

• Online (ZOOM LIVE)                September 22           10am-1pm                 N49,950

 

READ MORE

REGISTER HERE

 

 

Retail Operation Management: Module 1 - Retail Customer Service & Experience Management
Retail Operation Management: Module 1 – Retail Customer Service & Experience Management

 

  • ROM MODULE 4 – Retail Customer Service & Experience Management

 

Retail Operation Management: Module 1 – Retail Customer Service & Experience Management

Module 4 designed to build a strong, sustainable, and superior customer service and experience culture that delivers a superlative result in an organisation. The first step is to create a solid foundation of shared understanding, common language, and effective tools.

The Module seek to emplace a service culture that creates a better place to work, helps organisations attract and retain superior talent, engages and motivates employees to improve performance, leads to opportunities for higher margins and helps create relationships with customers that last longer — and become more profitable over time.

 

AVAILABILITY                            Date:                           Time                           Fee:

• Online (ZOOM LIVE)                September 29           10am-1pm                 N49,950

 

READ MORE

REGISTER HERE

 

 

LEAD FACILITATOR:

JOSEPH EBATA - President & Lead Consultant of Bervidson Group

JOSEPH EBATA is the President & Lead Consultant of Bervidson Group, Nigeria’s leading retail and brand consulting, training and development group. He is Nigeria’s foremost retail expert and transformation leader, convener of The Retail Leaders Conference, and Founder of Retail Academy and Retail Association of Nigeria.

Joseph is a regular conference speaker and commentator on retail issues in Nigeria. He consults, train and provide support to leading retail organizations in Nigeria.

He will be leading other retail management consultants in facilitating these workshops.

 

 

Essential Leadership Skills For Retail Business Owner

MANAGING YOUR RETAIL BUSINESS IN THE ‘NEW NORMAL’ FOR GREATER SUCCESS

 

 

For more information on retail business consultation, training and and development:

p: +234 291 7328  m: +234 8033434776; +234 8093344776; +234 8089338444

a: 3B Hakeem Dickson Road, Lekki Phase 1, Lagos

e: info@bervidson.com  w: www.bervidson.com

 

NB: All workshops are also availability as in-company program either via ZOOM on at company’s chosen venue.

 

MANAGING YOUR RETAIL BUSINESS IN THE ‘NEW NORMAL’ FOR GREATER SUCCESS

 

Leave a Reply

Your email address will not be published. Required fields are marked *