Retail Sales Skills Workshop

Retail Sales Skills Workshop

Associate Workshops Managers Workshops

Retail Sales Skills Workshop 



  • Online (ZOOM) – September 17, 2020



Retail Sales Skills Workshop is designed to provide essential training in retail sales for frontline retail associates that will get them up to speed and ready deliver more sales even in the current challenging business environment, and more sales quickly.

The workshop provides participants both with fundamental knowledge of today’s business landscape, the nature and behaviours of today’s customers and how to successfully engage with them in order to maximize sales opportunities, profits and growth of the business.

It is a retail business sales certification course and as such, participants will be issued certificates at the end of the workshop.



At the end of the workshop, participants will:

  • gain a better understanding how today’s changing business environment and implications for retail sales;
  • gain a better understanding of today’s customer and profile them better for sales engagement and results;
  • build better rapport and qualify customers needs better;
  • understand how to use upsell and cross sell to increase the value of each customers sales engagement;
  • effectively use different sales closing methods in different customer situations for and guaranty more sales; and
  • win more sales and repeat businesses.



  • Understanding why people buy from you
  • The Golden Rules of Effective Retail Sales & Service Associates
  • The Triangle of Success and Imperatives for Effective Retail Selling
  • Commonly Used Sales Key Performance Indicators (KPIs)
  • The Retail Sale Skills Process
  • Cross-Selling & Up-Selling
  • Handling Customers Objections Including Price Objections
  • Sales Closing Method that Guarantees More Results
  • Missed Opportunities: Calculation & Implications



Frontline retail staff, Supervisors and Team leads. Store managers, Business development managers, Sales managers, Relationship managers, Sales development teams and Business development teams will also benefit greatly.




Retail Sales Skills Workshop


Delivery Method:

Facilitation, Presentation (PPT) & Discussion



  • September 17, 2020



  • Online – 10:00 am-1:00 pm



  • Online – Zoom Live (Link will be sent to paid participants only)



  • Online – N19,950





You can pay online @ MAKE PAYMENT 

OR pay directly to:

  • Bank: FCMB
  • Account Name: Bervidson Consulting Limited
  • Account No: 3432812015



For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 ,

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