Retail Operation Management: Module 1 - Retail Management Success KPIs, Measurement & Analytics

Retail Operation Management Workshop – Module 2

Area & Regional Managers Workshops Managers Workshops Owners & C-Level Executives Workshops Senior Managers Workshops

Retail Operation Management Workshop – Module 2

Module 2 – Retail Management Success KPIs, Measurement & Analytics



  • Online (ZOOM) – September 15, 2020



Retail Operations Management Workshop is designed for total success in retail management for retail business owners, Senior Retail Managers & Leaders! It supports entire senior retail leaders and management team in moving from the traditional retail management approach to a more scientific retail management approach that foster a valued-partner relationships between customer, employee and business so as to guaranty increased sales, profits and returns to all stakeholders. It is a retail business management certification program.

The workshop delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented. It provides the definitive systems and techniques for managing, motivating, and training your staff to perform in ways that get the life-long customers you desire and the sustained sales increases you deserve.

It does not matter if you own one store, ten stores, or a thousand retail locations, your results will only be as strong as the strength of the key retail management personnel in your organization.

The workshop is organised into 4 seperate but integrated Modules. As such, each Module can be taken as a seperate workshop independent of other Modules. However, it is highly recommented that participants attend all the Modules to gain a complete view of the managing a retail business for guaranteed total success.

In addition, full certification in Retail business Management will be issued only to participants who completes the 4 Modules.



At the end of the workshop, participants will:

  • gain the latest concepts and best practices in retail business leadership and management for maximum growth and profitability in great depth.
  • receive outstanding information on Retail Analytics and Retail Business Intelligence and learn how to use the information as a competitive advantage in driving sales, productivity and profitability to new heights;
  • learn how to set Retail Key Performance Indicators, construct Balanced Scorecards and related Retail Math to improve your retail operation in a way that is unique and exclusive.
  • learn how to effectively manage people and ensure that the organization is consistently developing and maintaining a performance culture.
  • learn the best way to handle succession planning in a way that makes the process simple, scalable and easy to align within the organization; and
  • gain insights on how drive a retail businesses for greater success.


Module 2 – Retail Management Success KPIs, Measurement & Analytics


Retail Operation Management Workshop – Module 2 covers the most important factor in retail business management success.  It’s that simple! Retail Management Metrics, KPI’s and Retail Analytics that every retailer must know, understand and use the insights derived to improve business performance. The success of your retail operations has a lot to do with accurately determining, measuring and improving your Key Performance Indicators. This is why the Module is very important, because if you can’t measure, then you simply cannot manage. You will simply be walking in the dark or at best managing by guess work. However retail business management is way beyond guess work! It is a serious business.

Discussions on Balance Scorecard design and implementation in retail, Profit Multipliers, Store analytics, footfall analytics and staff optimization are all included in this workshop.



Retail KPIs, Measurement and Analysis – Identification, Calculation, interpretation and insight

  • Pillars of Retail and how to optimize them for maximum retail business success
  • Key Retail Business Performance Indicators
    • What to measure, how to measure and how to interpret the results
  • Balanced Scorecards and Application In Retail Business Management
    • Applications of ‘One Number’ Management for Guaranteed Retail Success
    • Development of sample Balanced Score Cards for different levels in the business
  • Analysis of Performance – Setting Benchmarks for Store Performance Optimization
    • Profit Multipliers
    • Open-to-Buy
    • Sell-Thru Scenarios
  • P/L Statement Diagnostics

Retail Analytics and Business Optimization

  • Footfall Analytics
  • Store Analytics
  • Store Optimization
  • Staff Optimization

From Insights to Actions

  • Using Retail Insights to Improve and Drive Retail Decisions for Greater Success and Sustainable Growth



The Workshop is most useful for senior retail management team with implementation power and authority in their respective areas – Retail Business Owners, Senior Retail Managers and Leaders, Region and Area Managers, Head of Retail positions, Store Managers and more.


We Are Retail Business Consultants – Hire us!

Retail Operation Management Workshop – Module 2


Delivery Method:

Facilitation, Presentation (PPT) & Discussion



  • September 15, 2020



  • Online – 10:00 am-1:00 pm



  • Online – Zoom Live (Link will be sent to paid participants only)



  • Online – N49,950





You can pay online @ MAKE PAYMENT 

OR pay directly to:

  • Bank: FCMB
  • Account Name: Bervidson Consulting Limited
  • Account No: 3432812015



For more information, call or email us today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444 ,

Leave a Reply

Your email address will not be published. Required fields are marked *