Relationship Managers Workshop
OVERVIEW
Relationship Managers Workshop is designed to help Relationship Managers and Team Leads develop the necessary skills to build and sustain professional relationships and networks.
This workshop is for Relationship Managers and Officers to deepen the conversation around customer and team intimacy and build relationships with style. Paricipants will build power and influence in the workplace to effectively lead and manage teams and customers.
To build a successful team one must have the knowledge and skills to foster trust, leverage personal strengths of team members, manage opportunities, and set meaningful goals and expectations. Successful team leaders focus on both team purpose and individual tasks, promote shared responsibility for results, identify appropriate methods for rewards and recognition, and communicate effectively with team members and stakeholders. They also coach team members and help manage the change process.
The Workshop is appropriate for those who have direct supervisory responsibility for team members, and for those who collaborate with others in the institution to meet common objectives and achieve specific results.
WORKSHOP OBJECTIVES
At the end of this workshop, participants will be able to:
- effectively manage internal relationships critical to the team’s overall success;
- lead effective and productive team and customer meetings;
- coach the team for performance success;
- profile customers better, understand their needs and maximize value; and
- understand competencies and skills critical to the successful management of the team and customers
- turn challenging team and customer situations into opportunities
TARGET AUDIENCE
Relationship Managers, team Leads and supervisors.
WORKSHOP DURATION: 1 Day
TIME: 9:00 am – 5:00 pm
VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.
OUTLINE
Overview of Today’s Dynamic Business Environment.
Roles and Responsibilities of Relationship Managers.
Intra and Interpersonal Relationship Challenges.
- Dealing effectively with co-workers.
- Gaining co-workers trust.
- Effective communication.
Managing Change.
Managing Effective Meeting.
Presentation Skills.
Motivation and Team Performance.
Coaching for Improved Team Performance.
Customer Management for Value Maximization.
- Effective customer profiling for results.
- Effective Communication with customers.
- The relationship manager s the trusted advisor.
- Sales & service for customer value maximization.
- Negotiation & influence skills for relationship managers.
Managing Challenging Team and Customer Situations
- Turning challenging customer situations into opportunities
WORKSHOP FEE:
N110,000 per Participant
(Group Rate Available)
REGISTRATION:
PAYMENT DETAILS
You can pay online @ MAKE PAYMENT
OR pay directly to:
👉Bank: FCMB
👉Account Name: Bervidson Consulting Limited
👉Account No: 3432812015
SOME OF OUR CUSTOMERS:
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
