Profitable Customer Relationship Management Workshop
Availability
- Classroom – Jul 26-27, 2022
OVERVIEW
Profitable Customer Relationship Management Workshop is designed to provide participants with the knowledge, skills, attitudes and techniques they need to achieve better relationships and experiences with customers so as to achieve the organization’s goals.
Successful organizations are built on strong customer relationships. These customer’s relationships are created by well-trained relationship managers who are able to build trusting customer relationships while balancing sales and service objectives to achieve the organization’s sales goals. There is no doubt therefore, that well managed customer relationship is the key to increasing sales, customer satisfaction, experience and loyalty.
Based on global best practices in profitable customer relationship management training, the Workshop provides your participants with the knowledge and skill they need to maximize customer relationship and achieve higher sales, profits and long-term loyalty.
WORKSHOP OBJECTIVES
At the end of this Workshop, participants will be able to:
- strategically align organizational structures to build profitable customer relationships.
- cross-sell the different products and services of institution.
- develop creative solutions for existing customers while developing new profitable customer acquisition opportunities;
- communication more efficiently and effectively with customer
- improve customer service and experience;
- monitor and report results using a customer-oriented approach; and
- Sell more to customers more often and resolve issues better and faster.
TARGET AUDIENCE
Middle Level Managers, Relationship Managers, Team Leads, their assistants and indeed all SBU Heads will benefit.
DATE:
- Classroom – Jul 26-27, 2022
FEE:
- N110,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OUTLINE
Overview of Profitable Customer Relationship Management Process
Key Imperatives to Successful Profitable Customer Relationship Management.
- Roles & Responsibilities of Profitable Customer Relationship Managers.
- Knowledge & Expertise.
- Products & Services.
- Effective Customer Profiling for Results.
- Communicating with Customers.
- Building Trust – The Profitable Customer Relationship Manager as The Trusted Advisor.
Sales Management for Higher Profitability
- Sales Strategies & Management.
- Consultative & Solution Selling for Superior Results
- Transaction-Driven Approach VS Customer-Oriented Approach.
- Cross Selling, Up Selling & Monitoring Results.
Service & Customer Value Maximization
- Understanding Customer Needs.
- The Role of Customer Expectations.
- Managing Customer Satisfaction.
- Customer Satisfaction & Loyalty.
- Linking Satisfaction to Business Results.
- Customer Satisfaction Survey.
Negotiation & Influence Skills for Profitable Customer Relationship Managers.
Building Effective & Long-Term Profitable Relationship with Customers.
Implementing A Solid & Successful System for Profitable Customer Relationship Management
Delivery Method:
- Facilitation, Presentation (PPT)
- Video
- Cases & Discussions
- Role Plays (Classroom Only)
Date:
- Classroom – Jul 26-27, 2022
Time:
- Classroom – 9:00 am-5:00 pm daily
Venue:
- Classroom – Bervidson Training Center, 3B Hakeem Dickson Road, Lekki Phase 1, Lagos
Fee:
- N110,000 Per participant
(Group rate available)
REGISTRATION & PAYMENT:
Register your nominees and pay online here
OR
Send all nominations to info@bervidson.com and make payments to:
- Bank: FCMB
- Account Name: Bervidson Consulting Limited
- Account No: 3432812015
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
NB
Download BERVIDSON GROUP’S TRAINING CALENDAR 2022 – Transforming Businesses through Tailored Training Solutions
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GET IN TOUCH WITH US TODAY
CONTACT US:
Looking to grow your company but not sure where to start? Every company is different and as a result, each company requires a different approach.
Whether Training, Recruitment, Web, Branding or Marketing solutions, our expert team at Bervidson Group are able to assist in advising you on the best solutions to grow your business with guaranteed success.
- Call: +234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 944 8444
- WhatsApp: +234 803 343 4776
- Email: info@bervidson.com
- Website: www.bervidson.com
