Service Leadership workshop

Service Leadership Workshop

Service & Experience Management Workshops

 

Service Leadership Workshop – April 15-16, 2020

 

OVERVIEW

Service Leadership workshop is designed to dramatically improve customer service performance and build a strong service culture as a sustainable advantage. The workshop shows your senior team how to evaluate existing service culture, gain proven strategies and best practices in essential areas for improvement and build alignment with each other for greater success and sustainability. It details best practices from winning organizations in many industries around the world.

Great service culture begins with aligned service leaders! Many senior leaders assume that service performance improvement only requires a frontline training initiative. This is a fundamental mistake.

Service leadership is a strategic, long-term initiative that requires sustained focus and commitment of everyone in the organisation and senior management commitment is central to its success and sustainability. The power of senior leadership to set the vision, focus the entire organization, remove roadblocks, and role model desired behaviour, cannot be delegated to others.

A strong and successful service culture demands the power of senior leadership that is fully engaged to share the vision, and aligned with each other to remove roadblocks, reward success, and role-model excellent behaviour.

 

🔴 WHAT YOU WILL GAIN

At the end of the workshop, participants will

  • discover the fundamental service principles to raise service levels and improve customer experience at every point of contact;
  • take away proven strategies, best practices, guidelines and techniques to build and reinforce great service culture in essential areas;
  • align the culture building activities currently in use throughout your organization;
  • identify opportunities for new culture building initiatives, upgrades and improvements; and
  • prioritize activities and develop practical action plans for best results.

 

🔴 DURATION: 2 Days

 

🔴 TIME: 9:00 am – 5:00 pm Daily

 

🔴 VENUE: Bervidson Training Center, Lekki Phase 1, Lagos

 

 

High-Impact Communication Workshop

 

 

🔴 OUTLINE

  • The Rules of Service Leadership
  • World Class Service Education
  • Common Service Language
  • Engaging Service Vision
  • Service Staff Recruitment
  • New Staff Orientation
  • Service Communications
  • Service Recognition and Rewards
  • Voice of the Customer
  • Service Measures and Metrics
  • Service Improvement Process
  • Service Recovery and Guarantees
  • Service Benchmarking
  • Service Role Modelling
  • The Implementation Roadmap
  • Practical Session – Discussion on Building a Winning Service Culture Assessment Tools

 

 

🔴 WORKSHOP FEE:

N110,000 per Participant
(Group Rate Available)

 

REGISTRATION:

 

🔴 PAYMENT DETAILS

You can pay online @ MAKE PAYMENT 


OR pay directly to:

👉Bank: FCMB

👉Account Name: Bervidson Consulting Limited

👉Account No: 3432812015

 

 

Problem Solving & Decision Making Workshop

 

 

🔴 SOME OF OUR CUSTOMERS:

Consultative Selling Skills Workshop

 

 

For more information, call or email us, or visit our website today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidson.com

 

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