Customer Service Excellence Workshop

Customer Service Excellence Workshop

Service & Experience Management Workshops

Customer Service Excellence Workshop – March 19, 2020

 

 OVERVIEW:

Customer Service Excellence Workshop is designed to arm your team with superior customer service skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation’s success.  The workshop is designed to support your team leads and managers with tools and techniques necessary to ensure consistent service delivery to customers throughout the organisation.

Building successful and sustainable organisations demand that the experiences of customers as they interact with your brand, product & services and people across multiple touch points is both positive and memorable.

This workshop provides participants with powerful insight into client behaviour and preferences while developing the necessary skills to create lasting positive and memorable customer experiences and satisfaction, relationships and repeat business. It is designed to demonstrate to participants how to promote building customer loyalty and long term client retention.

This is a highly interactive, experience-driven training workshop; you will not only have the chance to review your current customer service practices but will also be introduced to new models, skills and strategies that can be applied to even the most difficult customer interactions.

Attend and receive Invaluable leading edge information, knowledge and insights to take your business to heights beyond your wildest imagination. It’s new, it is pragmatic and a complete breathe refresher! The ROI is simply mind blowing!!

 

🔴 WORKSHOP OBJECTIVES:

At the end of the workshop session, participants will learn:

👉what exceptional customer service looks like, and why it’s a non-negotiable in today’s marketplace;

👉the secret behind what drives buying behavior, and tips for uncovering what every buyer wants and needs;

👉how your team can use excellent customer service to turn one-time customers into repeat business;

👉new ways to align your sales and customer service teams to keep clients delighted and uncover untapped revenue opportunities;

👉about the service – sales – profit chains;

👉how to influence customer attitude & action;

👉how to build effective customer relationships;

👉how to turn challenging customer situations to goldmine of opportunities;

👉how to effectively minimize loss opportunities;

👉about customer life time value & use the knowledge to improve business revenue & growth;

👉about the business impact of effectively managing you customer’s “Moments of Truth” in every interaction;

👉how to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service engagement;

👉a simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service;

👉how to effectively stay on top of your game; and

👉And more!

 

🔴 TARGET AUDIENCE

Managers, Middle Managers and Team Leads, Departmental Heads and their Assistants. It is also an essential course for new and aspiring Managers, Leaders, Supervisors and indeed anyone interested in or leading the charge in building a customer centric organisation.

 

🔴 WORKSHOP DURATION: 1 Day

 

🔴 TIME: 9:00 am – 5:00 pm

 

🔴 VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.

 

Customer Service Excellence Workshop – Leveraging customer-focused communication strategies to maximize positive outcomes from every service engagement.

 

 

Building a Winning Service Culture Workshop

 

 

🔴 OUTLINE:

👉Defining service excellence,

👉Developing service excellence strategies for increased service commitment and delivery

👉Listening effectively to understand client needs,

👉Setting high service performance standards,

👉Communication for service excellence.

👉Building powerful and lasting partnerships

👉Converting repeat customers into loyal ambassadors

👉Managing customer expectations

👉Customer experience excellence

👉Dealing with challenging customer situation

👉Boosting service performance through team motivation

 

 

🔴 WORKSHOP FEE:

N55,000 per Participant
(Group Rate Available)

 

REGISTRATION:

 

🔴 PAYMENT DETAILS

You can pay online @ MAKE PAYMENT 


OR pay directly to:

👉Bank: FCMB

👉Account Name: Bervidson Consulting Limited

👉Account No: 3432812015

 

 

Basic Accounting & Finance for Non-Professionals Workshop

 

 

Customer Service Excellence Workshop – Leveraging customer-focused communication strategies to maximize positive outcomes from every service engagement.

 

🔴 SOME OF OUR CUSTOMERS:

Consultative Selling Skills Workshop

 

 

For more information, call or email us, or visit our website today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidson.com

 

 

Leadership Development and Team Building Workshop

 

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