Achieving Superior Service Workshop – August 18, 2020
OVERVIEW
Achieving Superior Service Workshop is designed to build a strong, sustainable, and superior service culture that delivers a superlative result in an organisation. The first step is to create a solid foundation of shared understanding, common language, and effective tools.
This Workshop will help discerning organisations to build the requisite foundation for achieving superior service. It is by building a customer-centric culture first that an organization will develop the products, processes and services customers want, which will in turn result in a successful world-class organization. By taking inspiration from the most innovative companies and customer service gurus of modern times, this workshop will show you how to create this coveted winning service culture.
The workshop goes beyond the traditional customer service training program with standard scripts and procedures. This engaging and interactive workshop delivers a powerful experience, enabling your team members to create practical action plans that will achieve your service goals.
🔴WORKSHOP OBJECTIVES
👉At the end of the workshop, participants will:
👉understand why service must improve continuously;
👉identify service problems at specific points in your service transactions;
👉focus on key categories for adding service value for your customers;
👉learn to choose and apply the right style of service at the right time; and
👉inspire personal accountability and create practical action steps.
🔴TARGET AUDIENCE:
The workshop should be attended by every leader, manager, and team member who is responsible for providing excellent service to customers or colleagues.
🔴WORKSHOP DURATION: 1 Day
🔴TIME: 9:00 am – 5:00 pm
🔴VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.
Achieving Superior Service Workshop – Building a strong, sustainable, and superior service culture that delivers a superlative result in the organisation.
🔴OUTLINE
👉The Six Levels of Service
👉Rising Customer Expectations & Service Delivery
👉Today’s Standards Are Not Good Enough for Tomorrow: Why?
👉Setting Service Improvement Goals
👉Developing Team and Personal Action Plans
👉Mapping Out Service Transactions
👉Understanding How Your Customers Perceive Your Service
👉The Power In ‘Moments of Truth’
👉Understanding Your Service Vulnerabilities
👉Committing to Specific Improvements
👉The Four Value Categories in An Organisation
👉Proven Techniques to Boost Your Performance
👉Practical Steps to Add Service Value
👉Understanding Different Styles of Service in Action & Making Informed Choices
👉Eliminating Blame, Feeling Shame and Making Excuses
👉Service Culture Excellence Is A Personal Responsibility
🔴 WORKSHOP FEE:
N55,000 per Participant
(Group Rate Available)
REGISTRATION:
🔴 PAYMENT DETAILS
You can pay online @ MAKE PAYMENT
OR pay directly to:
👉Bank: FCMB
👉Account Name: Bervidson Consulting Limited
👉Account No: 3432812015
Achieving Superior Service Workshop – Building a strong, sustainable, and superior service culture that delivers a superlative result in the organisation.
🔴 SOME OF OUR CUSTOMERS:
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For more information, call or email us, or visit our website today. 3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria |
