Retail Business Management Workshop for Owners & CEOs – March 4-5, 2020
The scope and delivery are first class. I feel better informed and ready to make changes. I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola (formerly Deola Sagoe)
Retail Business Management Workshop for Owners & CEOs is designed to support retail business leaders to make a difference in their retail businesses and win every single day in today’s dynamic retail ecosystem using approprate retail business competencies and strategies rooted in global best practices yet accommodates local realities.
To every retail leader who seeks success in today’s dynamic retail ecosystem and correctly navigate today’s challenging business environment and learn what contributes most to the bottom line and overall success the organization, we recommend the ‘Retail Business Management Workshop for Owners & CEOs’ because it is the one place you’ll be guaranteed to get the answers.
This Retail Business Management Workshop for Owners & CEOs to build competencies in the following area:
- Retail team leadership and management
- Retail math, metrics and KPIs setting, analysis and utilisation in performance measurement
- Balance scorecard construction and utilisation in retail employee and productivity management;
- Retail business development and management;
- Retail sales management
- Retail service and experience management.
- Retail strategy and marketing
🔴 WORKSHOP OBJECTIVES
At the end of this workshop, participants will:
👉understand how the engines of retail runs and manage the inbuilt conflict in the system;
👉gain new competencies in the management of retail business;
👉understand how to develop the most approprate business strategies rooted in global best practices yet accommodates local realities;
👉articulate solutions (products and services) for maximum impact and validated benefits to customers;
👉understand the issues and challenges of customers, and how to provide them with unique experiences and value that guarantees repeat businesses and referrals;
👉discover the hidden opportunities through focused analysis of key retail metrics; and
👉manage the business more intelligently with insights.
🔴 TARGET AUDIENCE
Retail Business Owners, CEOs, COOs & Senior Executives of Retail Organizations.
👉Information & clarity received has helped to better define objectives & expectaons in a retail business. – Adenike Ogunlesi, Owner/CRO @ Ruff & Tumble
👉The scope and delivery are first class. I feel better informed and ready to make changes.
👉I have gotten value for money. – Adeola Ade-Ojo, Owner/CEO @ Deola Sagoe
👉I like the preparaon and the ideas/concepts that were explained in detail by experienced trainers. – Samuel Ejeh, Owner/CEO @ Grocery Bazaar
👉It is very informative. The course is very analytical; therefore, results in one’s organization can be measured and evaluated. – Modupe Ogunlesi, Owner/CEO @ Adam & Eve Shop
🔴 WORKSHOP DURATION: 2 Days
🔴 TIME: 9:00 am – 5:00 pm Daily.
🔴 VENUE: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.
🔵Retail As A Business
👉The Strategic Objective
👉Key Retail Business Success Factors
👉Engines of Retail
👉Structures Of A Retail Organization
🔵Retail Math & Analytics
👉Retail Maths, Metrics & KPIs
👉Balance Score Cards – Construction And Utilisation In Retail Performance Management
🔵Leadership For Effective Performance Management
👉Planning For Success – Setting The Direction
👉Framework For Growth
👉How To Establish Strategic Imperatives
👉Performance Management: People, Performance And Strategic Imperative Link
👉How To Establish Performance Organisational Culture
👉Strategic Enablement: Integrated & Automated Processes
👉Strategic Staffing Model For Top Performance
🔵Retail Strategy And Marketing
👉Key Element Of A Successful Retail Strategy
👉The Strategy Mix
👉Developing Sustainable Competitive Advantage
👉Retail Growth Strategies Key To Success
👉Staff Training & Development
👉Relationship And Solution Selling Applied In Retail
👉Meetings As An Effective Sales Training Tool
👉Sales Forecasting, Budgets And Quota Establishment
👉Competitive Strategies – Positioning
👉Incentives, Rewards And Motivation That Work!
👉Compensation Strategies For Top Performance
👉Non-Monetary Rewards And How To Apply Them For Maximum
🔵Customer Value And Experience Management
👉Winning Customer Service Strategies
👉Determinants Of Customer Service Quality
👉Customer Service Action Plans For Long Term Loyalty
👉Creating And Retaining Loyal Customers
👉The Service-Profit Chain
👉Managing The Moment Of Truth
👉Customer Experience – It All About The Customers
🔵Synergy Of Sales Management, Customer Experience And Performance Leadership
👉How To Increase Any Metrics By 20% In Six Months
👉How To Sustain The Success Achieved And Build On It.
🔴 WORKSHOP FEE:
N249,950 per Participant
(Group Rate Available)
🔴 PAYMENT DETAILS:
You can pay online @ MAKE PAYMENT
OR pay directly to:
👉Account Name: Bervidson Consulting Limited
👉Account No: 3432812015
🔴 SOME OF OUR CUSTOMERS:
For more information, call or email us, or visit our website today.