Invitation to the Business Process Improvement Workshop

Overview

Nigerian American Chamber of Commerce (NACC) in collaboration with Bervidson Group presents the “Business Process Improvement Workshop” to members of the Nigerian American Chamber of Commerce (NACC) and the general public.

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business Process Improvement offers a thorough way of aligning your people, processes and systems with the strategy of your organisation and the requirements of your markets and customers.

 

 

This workshop draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. It explores the need for a business process focus, the essential steps for business process improvement, and the critical success factors for making the effort successful. It provides a practical framework for business process improvement and describes many tried and true process improvement concepts and techniques. Lastly, it provides valuable tips and techniques to introduce process changes effectively, to get the most from your process improvement effort. Presented in a methodology way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class.

To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. A lively role-play and case study help reinforce concepts learned. Students will need to be prepared for a high level of participation.

Is your company, division or department a consistent, smooth-running operation characterised by order, discipline and continuous growth? If not, improving your internal processes will surely be a worthwhile investment of your time.

 

WORKSHOP OBJECTIVES

At the end of the workshop, participants will be able to:

  • build and apply a framework for continuous improvement in their organization;
  • carry out an effective audit of current processes with a view to identifying processes in need of improvement;
  • prioritize process improvement opportunities;
  • apply BPI framework & toolset for BPI implementation;
  • measure improvements using key performance indicators (kpis) linked to your business drivers; and
  • effectively deal with BPI challenges in the most efficient way.

 

OUTLINE

  • Understanding business processes and business process improvement (BPI)
  • Defining your core processes
  • Mapping your current business status – Current state
  • Identifying & prioritising the improvement opportunities
  • Mapping the proposed process – Future state
  • Establishing a cross functional improvement team
  • Create and implement stakeholder engagement and buy-in
  • Working with a team charter
  • Framework & Toolset for BPI implementation
  • BPI implementation plan and the implementation
  • Measure improvements using Key Performance Indicators (KPIs)
  • Dealing with BPI challenges

Date: Sept. 27, 2018

Venue: Bervidson Training Center, 3B Hakeem Dickson Rd. Lekki Phase 1, Lagos.

 

For more information, call or email us, or visit our website today.

3B Hakeem Dickson Road, Lekki Phase 1, Lagos Nigeria
+234 1 291 7328, +234 803 343 4776, +234 809 334 4776, +234 808 933 8444
info@bervidson.com , www.bervidson.com

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