We specialize in helping Retail and Corporate orgainsations, teams and individuals achieve maximum effectiveness through provision of consulting, training, coaching and other development interventions in Nigeria and other West Africa countries.
Key support areas: Sales, Customer Service & Experience, Leadership and Strategy
We develop and facilitate industry specific and customised training programs and have attendees drawn from leading and reputable organizations and businesses in Nigeria and Ghana - Manufacturing, FMCGs, Financial Services, Telecoms, SMEs, Retail and Government with great success.
All workshops and programs are available and conducted as:
OPEN: Open to the public. View Upcoming Workshops and date HERE
BESPOKE: Custom-built to suit your specific intervention needs.
Building successful and sustainable organisations demand that the experiences of customers as they interact with your brand, product & services and people across multiple touch points is both positive and memorable.
This Workshop will arm your team with superior sales skills, communication techniques and a deeper understanding of the impact and importance of customer service to your organisation's success.
In today's complex and dynamic business environment, if organisations must survive, your leaders will need new skills and behaviours to manage change and drivers of change.
This workshop is therefore designed to develop a leadership mind-set, new skills and behaviours in managers and team leads, so they are ready to manage and lead, act decisively on strategic opportunities and drive greater business successes for the whole organisation.
Nigerian American Chamber of Commerce (NACC) in collaboration with Bervidson Group presents the "Business Process Improvement Workshop" to members of the Nigerian American Chamber of Commerce (NACC) and the general public.
Managing key or major accounts and maximising their potential, requires a different set of skills. The effective and professional management of your key accounts is critical to the key account manager's success and that of your company.
In today's dynamic business environment, selling has gone beyond having good products at attractive prices. Your competition also offers great products at attractive prices! What can you do to influence customers to choose you among the competing offerings in the market?
Effective organizational or team performance is based on a clear understanding of the shared goals, strategies, and work plans, along with the individual roles and responsibilities of team members. Equally important are interpersonal qualities of trust, communication, and mutual accountability.
This intensive training course is all about effectively implementing Category Management in your organization.
This Workshop presents a powerful method of managing categories of spend as strategic business plans, which feed actionable strategic sourcing pipelines to produce improved business results.
We develop and facilitate workshops for members and non-members in collaboration with the Nigeria America Chamber of Commerce - 2018 and ongoing
Bervidson Retail Group collaborated with United States Department of Agriculture (USDA)/Foreign Agricultural Service (FAS) Lagos, U.S. Consulate General-Lagos and National Association of Supermarket Operators of Nigeria (NASON), in facilitating the 2018 Retail/Supermarket Food Distribution Workshop, titled "Improving Retail Food Handling & Safety for Sustainable Profitability and Growth"
We developed and facilitated Sales, Customer Service and Retail Math & Analytics Workshops for Retail Pharmacy businesses in Nigeria and Ghana - 2017
We developed and facilitated Sales Workshop for distributors of Mouka Limited. - 2015